Sofema Online’s Onboarding FAQ: Your Essential Guide to Getting Started
We are excited to share answers to our most frequently asked questions about enrolling in our EASA-compliant Regulatory & Vocational Training Programs
FAQs for Enrollment on Sofema Online
1. How do I enrol?
- Visit: Go to www.sofemaonline.com.
- Register: Click "Register" in the top right corner.
- Create an Account: Fill out the form with your details, ensuring your full name is correctly written (REQUIRED FOR YOUR CERTIFICATE). An activation email will be sent to you for verification.
- Browse Courses: Check out our "Courses" section to explore available options.
- Select & Checkout: Choose a course, add it to your cart, and complete payment via PayPal or credit/debit card. For wire transfers, contact .
2. What are the payment options?
- We accept PayPal and credit/debit cards. For wire transfers, please email .
3. Can I try courses before enrolling?
- Yes! We offer free sample courses. Simply search "sample" in the course section to access five options.
4. Is support available during enrollment?
- Absolutely. For any questions during registration or payment, reach out to or use our live chat.
5. What is the Freedom Pass?
- The Freedom Pass gives you unlimited course access for a monthly fee, offering flexibility for multiple enrollments.
6. Will I receive a certificate upon completion?
- Yes, after completing a course, a certificate is generated automatically. You can download it from your account.
7. Are there discounts for corporate or group enrollments?
- We offer discounts for multiple enrolments. For corporate pricing or group discounts, contact .
8. Can I share my account?
- No, accounts are personal and cannot be shared. For group access, consider our Corporate Freedom Pass.
9. What is the course access period?
- Single Courses: 270 days
- Packages: 12 months
- Diplomas: 15 months
(Extensions are no longer provided; ensure completion within the allocated time.)
10. Is VAT applicable?
- VAT applies based on location and EU registration. Non-EU residents are VAT-exempt.
11. How do I reset my password?
- Click "Forgot Password" on the login page, and follow the instructions in the email.
12. Can I pause and resume a course?
- Yes, you can pause and resume without losing progress.
13. What devices can I use?
- Sofema Online works on desktops, tablets, and smartphones across all major browsers.
14. Can I access course content after completion?
- Yes, course materials are available until your course access expires.
15. What if I fail the course exam?
- You have two additional attempts. Review the material before each attempt. If all attempts are unsuccessful, you may repurchase the course at a discounted rate.
Next Steps
For more information, visit www.sofemaonline.com or email .
