Sofema Online’s Onboarding FAQ: Your Essential Guide to Getting Started

Sofema Online FAQsWe are excited to share answers to our most frequently asked questions about enrolling in our EASA-compliant Regulatory & Vocational Training Programs 

FAQs for Enrollment on Sofema Online
 
1. How do I enrol?
 
  • Visit: Go to www.sofemaonline.com
  • Register: Click "Register" in the top right corner.
  • Create an Account: Fill out the form with your details, ensuring your full name is correctly written (REQUIRED FOR YOUR CERTIFICATE). An activation email will be sent to you for verification.
  • Browse Courses: Check out our "Courses" section to explore available options.
  • Select & Checkout: Choose a course, add it to your cart, and complete payment via PayPal or credit/debit card. For wire transfers, contact [email protected].

2. What are the payment options?

  • We accept PayPal and credit/debit cards. For wire transfers, please email [email protected].

3. Can I try courses before enrolling?

  • Yes! We offer free sample courses. Simply search "sample" in the course section to access five options.

4. Is support available during enrollment?

  • Absolutely. For any questions during registration or payment, reach out to [email protected] or use our live chat.

5. What is the Freedom Pass?

  • The Freedom Pass gives you unlimited course access for a monthly fee, offering flexibility for multiple enrollments.

6. Will I receive a certificate upon completion?

  • Yes, after completing a course, a certificate is generated automatically. You can download it from your account.

7. Are there discounts for corporate or group enrollments?

  • We offer discounts for multiple enrolments. For corporate pricing or group discounts, contact [email protected].

8. Can I share my account?

9. What is the course access period?

  • Single Courses: 270 days
  • Packages: 12 months
  • Diplomas: 15 months
    (Extensions are no longer provided; ensure completion within the allocated time.)

10. Is VAT applicable?

  • VAT applies based on location and EU registration. Non-EU residents are VAT-exempt.

11. How do I reset my password?

  • Click "Forgot Password" on the login page, and follow the instructions in the email.

12. Can I pause and resume a course?

  • Yes, you can pause and resume without losing progress.

13. What devices can I use?

  • Sofema Online works on desktops, tablets, and smartphones across all major browsers.

14. Can I access course content after completion?

15. What if I fail the course exam?

  • You have two additional attempts. Review the material before each attempt. If all attempts are unsuccessful, you may repurchase the course at a discounted rate.
Next Steps

For more information, visit www.sofemaonline.com or email [email protected].