Steve Bentley CEO of Sofema lifts the lid on how to understand the options to drive improvements in your organisations production process


From time to time we are asked questions regarding the content of our training program for example:

1. How to make a work package
2. How to do Aircraft Scheduling
3. Man Hour Estimation and Manpower Planning
4. Special Tools Purchasing
5. Billing and Tool Charging for outside parties
6. CAR M and CAR 145 Related to Production Planning

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Posted by on in Regulatory offers online training including EASA Part 66 Module 9 Human Factors compliant training for third country workshop personnel 

Introduction to Work Logging and Recording 

Maybe the description belies the importance of the subject however the reality is that correctly recording work, which has been carried out, as well as how we document and hand over any outstanding tasks is of significant importance and creates multiple human factor exposures.

Inadequate recording of work carried out has been cited as a contributing factor in several incidents.

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Presented by Steven Bentley CEO of Sofema Aviation Services Steve commenced his auditing activities in 1989 more than 30 years ago and shares his learning experiences related to effective auditing.


This paper is intended to make you a better auditor – to understand how to determine in the most effective way the system deficiencies and to present these “findings” in the correct way.

There are several home truths and some quite surprising traps that otherwise experienced people fall into. Many people who perform audits look without seeing. Fortunately, it is not so difficult to deliver effective audit if you pay attention to several straight forward indicators.

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Every Picture Tells a Story!

Sure, but sometimes there is a story behind the story.

Turns out the Captain had a very hairy landing (maybe wake turbulence from a departing aircraft) but in any event, he believed it was normal. 

Basically the Cowl of this huge 55,000 pounds thrust engine “kissed” the ground.

Unfortunately, the Engineer missed this during his walk around!

Last modified on offers online training including EASA Part 66 Module 9 Human Factors compliant training for third country workshop personnel 

What do we Mean by Complex Systems?

Essentially all large modern aircraft can be described as complex systems. But this is just the beginning because integrated organisations are also in themselves complicated systems and the combination of both together creates multiple exposures within the realm of Human Factor related errors, incidents & accidents.

Engaging with Complex Systems

Within the aircraft environment, a simple system should cause no problems in itself, with engineers being trained and possessing the appropriate competence to fully engage with the challenge of addressing the various problems.

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