Blog posts tagged in Aviation

As the technical complexity of aircraft have developed over the last 100 years the nature of interaction with people associated with the maintenance of aircraft began to matter more & more and in fact today human factors is relevant in just about every aspect and element of the maintenance system. 

The use of the term "human factors" in the context of aviation maintenance engineering is relatively new. In fact EASA only started mandating Compulsory HF training from 2005.

Several Landmark aircraft accidents, for example Aloha aircraft in the USA in 1988 and British Airways BAC 1-11 windscreen accident in the UK in June 1990 showed that there was an unacceptable level of exposure to the potential of Maintenance Human Factors MHF.

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Presentation Introduction – The Aviation Quality & Safety Management Symposium - Holiday Inn Sofia Bulgaria – Tues May 14th & Wed May 15th 2019

If you are engaged in Aviation Quality & Safety Management this is your one "must attend" event of the year.

Presentation by Adam Sider

Adam has held multiple key positions such as, OCC manager, Director – Quality Assurance and Director – Flight Operations Center

In addition he played a significant role in establishing and setting up flight dispatch and OCCs for international and local airlines operating over 1600 flights a month, in addition to providing full mentorship programs.

With this extended experience, I have achieved expert working knowledge within flight dispatch, safety & quality, DGR and training.

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Presentation Introduction – The Aviation Quality & Safety Management Symposium - Holiday Inn Sofia Bulgaria – Tues May 14th & Wed May 15th 2019 

Florin Necula is Accountable Manager of RAS Tech an EASA 145 based at Otopeni Airport Bucharest will be presenting on the subject of dealing with the challenges related to Developing an Aviation Safety Culture  

If you are engaged in Aviation Quality & Safety Management this is your one "must attend" event of the year.

Here is your opportunity to engage with a professional who has decades of experience and is able to rise to the challenge of any Airport Security issue and to share an understanding regarding best practice solutions.

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Presentation Introduction – Aviation Quality & Safety Management t Symposium - Holiday Inn Sofia Bulgaria – Tues May 14th & Wed May 15th 2019

If you are engaged in Aviation Quality & Safety Management this is your one "must attend" event of the year. 

https://sassofia.com/event/aviation-quality-safety-management-in-an-easa-environment-symposium-14-15-may-2019/ 

Introduction

Within the European Environment the Role of Quality Assurance and Quality Control is quite specific and for QA the keywords are “Compliance” and “Independence” for QC the keywords are Maintaining “Production Quality to a Standard”.

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Sofema Aviation Services www.sassofia.com considers the steps necessary to deliver an effective Organisational Aviation Safety Management System (SMS)

For Any Organizational Project to be successful it must have ownership, an agreed timeline and sufficient resources to accomplish.

The Importance of Manpower Commitment

Note 1 – How does the organisation ensure there is sufficient manpower – what is the mechanism to assess – who is responsible and how does the Accountable Manager know he has this correct.

Note 2 – How does the AM ensure sufficient financial commitment to the delivery of a successful SMS – how is this represented and measured?

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The Top 13 Techniques, Attitudes and Behaviours which may be adopted by effective Trainers – Presented by Sofema Aviation Services www.sassofia.com

1. How to Attract Attention

Being Able to Engage with the students and maintaining interest and attention is very important, this requires familiarity with adult learning behaviours.

2. Keeping Attention

Engaging with a range of techniques which focuses on maintaining the interest of the delegate is important – how to achieve?

3. Avoid Unrelated Theory

Keeping attention means also keeping interest and staying on message is a positive way to ensure this.

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How to deliver Performance Audits?

One example concerns a process or concept which is known as Total Quality Management (TQM), if TQM is effectively embedded within the organisation it can play a significant role and serve as a driving force to improve performance.

As with all effective business processes it requires ownership and a timeline to deliver.

If the organisation system process is to be improved, then that system must be understood in terms of all key elements:

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Introduction

It is considered that errors and violations together form the unreliable part of our human performance. Moreover, that 70-90 percent of current aviation incidents & accidents are due to in some part to “human factors”.

Errors and violations contribute to accidents both directly and by making the consequences of other problems more serious. An accident typically involves several contributing factors, some usually being quite visible and others possibly latent in nature.

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Introduction

Why people break rules, particularly if the outcome can be negative and even dangerous? What is it that makes a worker break the rules or commit a violation?

A great deal of research has been undertaken during the last 25 years with the focus looking at the view of errors in different way.

Rather than Human error being considered the ultimate cause of system failure, it is important to understand the context in which the error was committed. (For example, was it deliberate or related to Pressure, Fatigue, Stress or any of the other “Dirty Dozen”?)

Violations – Personal or Organizationally Optimizing?

To reduce exposure to violations and errors, a broad range of organisational interventions may be required.

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Considering the role of a Fuel Tank Entry Team

An essential requirement to minimize exposure to the risk of injury during fuel-tank work is a properly trained and equipped team.

Personnel with authorization to enter the fuel tank and perform work must be able to recognize potential hazards and initiate evacuation if there are any concern issues.

The following elements are critical to safe working conditions:

a) Communication
b) Respiratory protection
c) Ventilation and air monitoring
d) Electrically powered tooling & equipment
e) Airplane damage considerations

Tagged in: Aviation Entry Fuel Tank
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Preparation for Entry Into the Fuel Tank

It is most important to ensure that all persons who are engaged in the process of Fuel Tank Entry are fully trained on all aspects of the following information to ensure that all precautions are taken and all risks minimised.

Steps which must be taken include the following:

a) Ensure the aircraft is electrically grounded

b) Ensure that Fire Extinguishers are available (typically CO2 would be used for a Fuel Fire

c) Deactivate all Electrical Systems on the Aircraft and suitable placard

d) Defuel the aircraft using the Aircraft Maintenance Manual Procedures

e) Deliver a safe atmosphere for maintenance personnel by ensuring the following:

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Posted by on in Regulatory

Comments by Steve Bentley MD Sofema Aviation Services www.sassofia.com

Introduction

As a precursor to the introduction of Regulation 376/2014 EASA identified shortcomings related to Aviation Occurrence Reporting and proposed in 2010 a new regulation which in compliance with ICAO objectives moved the focus from a ‘reactive’ system to a pro-active, risk and evidence based system.  It also acknowledges that safety occurrence data is vital to allow for the timely identification and management of potential safety hazards and acts upon this before these hazards turn into an actual accident. 

EASA introduced EU Regulation 376/2014, (repealing EU directive 2003/42/EC), which came into force on 15th Nov 2015. The regulation provides additional safeguards to address the lack of protection of the reporters, the lack of harmonisation in the occurrence data collection and integration (leading to low quality reports and incomplete information), as well as insufficient requirements regarding safety analysis and the resulting recommendations.

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Introduction

Effective safety reporting of hazards by operational personnel is an important cornerstone of the management of safety. Therefore, an operational environment in which operational personnel have been trained and are constantly encouraged to report hazards is the prerequisite for effective safety reporting.

The ICAO requirements require that aviation service providers develop and maintain, within the scope of their SMS, a formal process for collecting, recording, acting on and generating feedback about hazards in operations. The process shall be based on a combination of reactive, proactive and predictive methods of safety data collection. 

Best Practice Considerations

Consider the following as best practice objectives regarding the delivery of an optimize and effective Safety Management System.

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One of the biggest barriers to an effective Safety Management System (SMS) depends on the willingness of the employees to engage with the organisational system and for the managers to support such a program in a positive and tolerant way.

Without the willingness to engage with the Safety Management System (SMS) the level of data capture will lead to the creation of barriers.

Full engagement by the Management Team is an essential first step on the journey and without doubt. If we are going to maintain a healthy safety management systems (SMS) we require an open process of hazard reporting which allows us to understand the exposure and to reduce the operational risk.

How we are impact the various organisational barriers is in turn impacted by cultural and other behaviours which are often routed in mistrust.

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There are a number of ways we can assess the integrity of a Vendor/Supplier with the objective of improving the supplier performance.

Understanding the purpose of Receipt Discrepancy Processes and Component Reliability Assessment including warranty issues.

Why would we carry out a Vendor Survey?

Essentially it is a process which sits alongside the Supplier Evaluation Procedures and enables an ongoing assessment of the effectiveness of the supply chain arrangement with a given vendor.

What do we want to know concerning our vendors?

We want to know how effective is the product which is received from a particular supplier, and we measure this in a number of ways:

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Changing the Audit Focus to a Performance Based System where the audits are driven by needs related to both System Performance and Management Objectives rather than by simple schedule.

For maximum benefit the internal management systems audits should connect with an overarching objective to evaluate "risk".

IS031000, defines risk as: "An undesirable situation or circumstance that has both a likelihood of occurring and a potentially negative consequence" or the "effect of uncertainty on objectives".

It is increasingly understood that the explicit and structured management of risk brings benefits.

It is common for internal audit programs to be developed on an annual calendar that predicts which aspects of the Quality Management System are going to be audited.

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SofemaOnline – www.sofemaonline.com  considers the role of Dynamic Communication

Communication is actually a very dynamic process going far beyond the words we say. Whilst Communication essentially encompasses both language and speech it includes also the ability to share our thoughts and experiences in a meaningful way using other ways and means, for example body language.

Another way to look at Communication is to accept that it is a broadband process which is essentially made up of many single band processes. Consider that the actual speech used as well as each different type of non-verbal aspect can be considered as single elements that together make up the broadband process of communication.

We are able even without realizing that it is taking place to process multiple modes of communication is an automatic, part of our problem is that we do not even need to hear all of what is being said before we have begun to formulate our response!

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A Successful story of an Online EASA Compliant Regulatory and Vocation Training, by Steven Bentley owner and MD of SofemaOnline.com

Between 2015 and 2016 SOL has grown by an amazing 400% and as result we have extended our license and we can today support 3000 concurrent users on the system.

How did you get into Aviation?

I guess Aviation was in my blood even if I did not realize it at the time. I joined aviation back in 1971 at the tender age or 16 as a maintenance engineer in the North West of England and more than 45 years later I am still involved!

Today as а Managing Director and owner of Sofema Aviation Services, a Bulgarian Based Regulatory Consulting and Training Company, and owner of www.SofemaOnline.com  

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The Interview Objective

An important part of the competence development of an auditor is the development of your interviewing skills. You have the opportunity in a gentle and encouraging way to elicit all manner of information from the auditee.

Yes Interviewing is a skill - You will get better at interviewing the more interviews that you carry out.

The objective of the interview is to obtain as much information as possible from the auditee which can then be used as a check and validate the process and procedure – such verbal information can be very valuable and helps to provide a more holistic understanding.

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Posted by on in Regulatory

What people say about SofemaOnline?

"Very helpful, because during the course there are included many useful examples from real environment.” – E.Z. for Fuel Tank Safety (Recurrent) with VO /January 2016/

"It will definitely be helpful for the participants as it clears the basic concepts and give innovative ideas to implement the procedure in their own organisation." – R.R. for Part M Maintenance Planning Essentials /January 2016/

"It is very useful to implement its concepts into the work” – S.A. for Root Cause Analysis for Quality Assurance Practitioners /March 2016/

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