Blog posts tagged in Management

Posted by on in Regulatory

Introduction

The Key to a successful delivery of “CAMO” Continuing Airworthiness is without doubt “Core Competency” across the key business elements of Continuing Airworthiness Manager (CAM), Maintenance Planning (MP), Engineering (Eng), Reliability (REL) and Tech Records (T/L).

Remember that the goal of EASA compliance is a step on the journey and not the destination – the focus of any effective Continuing Airworthiness Management Organisation (CAMO) should be to maximize the availability, reliability and safety of the fleet as well as focusing on a reduction in maintenance costs.

EASA Focus is shifting to a Performance Based Approach to Regulation

A “Performance Based Approach” brings to the fore two challenges:

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SofemaOnline (SOL) www.sofemaonline.com considers the challenges of Public Speaking and how we can benefit from a knowledge of non verbal techniques

Realities of Non Verbal Communication

Lets Consider a few of the realities we face related to Non Verbal Communication Techniques.

Our words only count for small percentage of the actual success of our message, in fact the major part of our message is transmitted by our Body Language, Facial Expression as well as the tone of our voice.

Our audience is generally looking for a positive experience – they are not expecting to be subjected to negative feelings and emotions.

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SofemaOnline (www.sofemaonline.com) looks at effective use of PowerPoint to support Presentations

PowerPoint slides are an excellent tool and aid to learning particularly if used effectively and can emphasise a point as well as provide humour and at the same time become an anchor for a message.

Consider some PowerPoint (PPT) challenges which we face as trainers:

a) It is possible to “hide” behind a PPT presentation

b) It can overload with information

c) The content may not be strong

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SofemaOnline (SOL) www.sofemaonline.com looks at the role of icebreakers in Public Speaking

What is an Ice Breaker?

Ice breakers serve a multiple purpose by helping to relax the participants as well as building an open relationship and fostering a team relationship.

Ice breakers which appear spontaneous travel better and can be more effective than those which appear to mechanical in delivery. Always be non-judgmental with your communication to the delegates.

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An Aviation Leadership and Management Skills Development Blog

Introduction

Let’s consider why are we making the presentation or speech, as well as to consider the reason the audience is in front of us?

Our first goal should be to get the message across to our audience that our objectives are in alignment - means that “their goals” are “our goals”. If we achieve this we should find the audience receptive.

Win over your audience by sharing that you respect their time and you do not intend waste it. That you are prepared and looking forward to sharing the information within your presentation.

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Sofema Aviation Services www.sassofia.com looks at the challenges to ensure we deliver the strongest possible presentation

Presentation is the Key to Success

The challenge is to maximum the effectiveness of the time we can commit to developing the presentation. Typically, you will be time constrained with many obligations. Nevertheless, it is essential we complete all the elements to prepare a presentation which:

a) We can be proud off

b) More importantly it is well received by the audience or delegates

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Coming to Terms with Public Speaking

Sofema Aviation Services www.sassofia.com looks at the challenges faced (and overcome) by successful public speakers.

As in all skill-based activities, practice makes if not perfect, for sure a better performance. We should therefore strive to connect with the audience in a personal way. If we can consider the audience as a collection of individuals rather than a group, we should generally feel more relaxed about speaking in public.

Connecting with the audience in such a way as you can demonstrate empathy and to address their specific needs, concerns and objections.

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We usually overestimate our ability to communicate and this can even be magnified when the communication is with people who we know well. Often because we believe we have a deeper level of understanding than is actually the case.

We should try to speak to people as individuals even when they are in groups. Do not allow yourself to be distracted and focus on delivering your message in a genuine way with both enthusiasm and energy.

Knowing the Subject Matter is Essential

You really do need to know the subject, this is a fundamental part of establishing rapport and respect with you audience (both of which are essential for effective communication).

Pay particular attention to your audience and strive to build the connection, adjust your message so that it resonates with the audience, focus on getting your message across without overdoing, seek questions as a way of ensuring the message is received.

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SofemaOnline – www.sofemaonline.com  considers the role of Dynamic Communication

Communication is actually a very dynamic process going far beyond the words we say. Whilst Communication essentially encompasses both language and speech it includes also the ability to share our thoughts and experiences in a meaningful way using other ways and means, for example body language.

Another way to look at Communication is to accept that it is a broadband process which is essentially made up of many single band processes. Consider that the actual speech used as well as each different type of non-verbal aspect can be considered as single elements that together make up the broadband process of communication.

We are able even without realizing that it is taking place to process multiple modes of communication is an automatic, part of our problem is that we do not even need to hear all of what is being said before we have begun to formulate our response!

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Compliance Auditing brings with it the daily challenge of ensuring that the organisation remains at all times fully compliant with both internal and external obligations.

The Audit Management, Control and Oversight system should ensure that the established safety and quality procedures are fully complied with.

In addition :

a)     To plan and deliver audits

b)     To review findings

c)     To perform root cause analysis and develop additional actions where necessary (under the specific control or guidance of the business area owner of post holder)

In an effective Quality Management System QMS monitoring is a continuous process. It is essential to ensure robust and continuous oversight of all internal processes, and procedures.

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Within our Aviation system both Quality and Safety Management systems have shared common values. To be effective they both have to be planned and managed and provided with appropriate resources. In addition both aim to involve every relevant functional element within the organization and indeed, both processes strive for continuous improvement. 

Root Cause is Root Cause you may correctly say! So how can there be a difference between Quality Management Systems (QMS) Root Cause and Safety Management Systems (SMS) Root Cause.

Lets first consider the Different roles of Quality & Safety.

Quality is looking at Compliance (It has happened!).

Quality systems tend not to consider the role of risk whereas of course this is a fundamental tenant of the SMS system.

The Quality Management System (QMS) remains however the primary means of ensuring that the organization is meeting requirements (Ensuring Regulatory Compliance) and continuously improving its processes.

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I want my Aviation Organisation Staff Training Program Managed online! - Now I know that SofemaOnline  www.sofemaonline.com (SOL) manages specialty training on behalf of Aviation Organisations just like ours!

Whats on offer?

Your own Company Aviation centered Short Course – Developed for you and Managed on line by www.sofemaonline.com

Providing as much or as little support as you need, The cost effective way to manage your online training needs. SofemaOnline (SOL) courses provide the perfect opportunity for your employees to explore areas that will underpin their understanding of roles responsibilities and competence driving elements.

SOL courses have been shown to improve job performance and motivate your employees to engage in effective learning in a short period of time.

With online training our courses are suitable even for individual and new starters. Introductory short courses can be a perfect way to ensure that new starters are up to speed and have the relevant awareness of regulatory requirements and company.

www.sofemaonline.com offers the perfect solution

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Presented by www.sofemaonline.com - Raising Awareness Through Training

Rising to the challenge of mentoring a growing workforce, becomes a more difficult challenge if the management lacks the specific skill set to deliver the Competency Management processes?

What do we mean by Competence?

Essentially we are talking about the ability of the individual to perform a task or series of task with the correct attitude awareness knowledge and understanding.

All EASA approved organisations are required to demonstrate the management of competence. 
Sometimes in sufficient attention is given by the organisation to the role of managing competence within the organisation employees who lack knowledge and experience may in fact increase the likelihood of an error or mistake (the worst outcome).

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Background

EWIS was initially introduced as AMC material by EASA through AMC 20-21, AMC 20-22 and AMC 20-23.
Unlike Fuel Tank Safety (FTS) this was not driven by primary legislation (It should have been essentially there is little difference in the need for both FTS and EWIS). Тhis was a shortfall introduced by EASA which was later corrected in November 2011 with the enhanced requirement to include EWIS as part of the competence (but note this only applies to 145 - still not “fixed” for CAMO staff in many organisations who have not received EWIS training).

Every year there are literally hundreds of electrical events, incidents & accidents caused by Electrical wiring on commercial aircraft.

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We are very pleased to announce the availability of our latest training which provides for an opportunity to update regarding both the status and effectiveness of your organisational SMS.

Building on the successful release of several Aircraft Maintenance Planning and Production Planning Courses we are pleased to offer this opportunity to provide for a review and update of SMS best practice processes to be developed within your organisation.

Developed to be completed in one day Safety Management System Overview and Recurrent provides for a comprehensive review of the overall effectiveness of your SMS.

We have watched Safety Management Systems grow following an understanding that the reality today is that the major cause of accidents is related to human error which in some way is able to impact the overall process increasing the level of risk and exposure.

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Do we agree on what we mean we talk about the management of change in connection with our Safety Management System (SMS)?

Essential we are talking about changes within the business which may in some way increase our exposure to risk!

Unfortunately within the business many changes take place which are not considered for the impact that they may create related to increased risk, any lack of communication or in fact even perceived lack of communication (yes perception can lead to negative outcomes) may have negative connotations or worse!

Change Management is an area which deserves more attention than often it receives, the more visibility we provide and the more attention we give to the change then the more likely we will be to address the underlying issues.

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What do we mean by developing a consistent approach?

Well, we want our approach to be system driven and not overly reliant on individuals. Means we want the outcomes to be as independent as possible from the people.

For this to happen a number of elements need to be in place:

a) Procedures

The procedures which describe the methodology employed need to be in sufficient detail to enable all the users to work with them in the same way. We are always going to have a significant degree of subjectivity in our approach to SMS but this does not preclude the development of effective procedures.

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What is the goal of the Aviation Safety Management System - SMS?

Well quite simply it is to:

a) Identify hazards or exposures across every area and facet of the business (ideally considering also financial exposure)
b) Assess the risk in respect of each hazard and how it is currently perceived or how it may be perceived in the future to the organisation, department or person (This is an extremely subjective activity and requires a strong degree of competence)
c) To develop appropriate mitigations to deliver an improvement which will take the risk to the lowest level possible (ALARP) using organisational tools to test or measure proposed solutions so that they are cost effective

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We “should” all agree that an effective aviation Safety Management System establishes clear safety roles and responsibilities throughout the organization.

Moreover it should also be understood that we must ensure that these safety roles and responsibilities are clearly documented, (Auditable) understood, (Measurable) and practiced throughout the organization (Visible and Evidence based).

Our goal should be for individuals to both understand their own responsibilities together with an appreciation of how their individual activities may impact the safety, performance and behaviour of our colleagues within the organization as a whole.
Each business area within the organization must assume both responsibility and accountability for safety of the key elements of personal safety and organisational safety and financial safety.

Best Practice Behaviour to support our SMS

All employees should have a clear understanding of their individual safety roles and responsibilities. (This information should also appear in each job description.)

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Who is best placed to answer this question? In fact the starting point should be – "What do we want our SMS to do for us?"

We often talk about the management of change and here we do not need to look any further than the implementation of an SMS as our first challenge.

As either a perfect opportunity to develop and optimize the organisation or alternatively as an organizational burden which requires specific actions to ensure compliance.

So in reality this question should be answered by the Accountable Manager and the Management Team. In fact once we answer the question then other decisions become easier and we can start to develop the structure of the SMS.

Please note it is a significant step backwards to jump into SMS implementation without really appreciating what your real goals are. So assume we have decided that we see the SMS as a real business opportunity to develop and optimize the organization.What should we do next?

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