Blog posts tagged in Quality

Posted by on in Regulatory

SofemaOnline considers the role of Six Sigma in Aircraft OPS & Maintenance

General Terms

Total Quality Management (TQM)

TQM is a comprehensive set of management practices and tools with the primary focus on meeting or exceeding customer requirements. The emphasis is on process measurement and controls that seek to involve all employees in process improvement.

ISO 9000

ISO 9000 is a set of standards intended to organize for producing high-quality goods.

Each company that is certified as ISO 9000 is required to ensure they remain compliant with a set of quality standards.

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Posted by on in Regulatory

SofemaOnline takes a deep dive into Root Cause Analysis (RCA)

Introduction - What Do We Mean when we talk about "Root Cause"?

This is the first challenge and typically causes must confusion across the business with some people believing there is always a “single” root cause to a particular issue or problem.

In fact, as we will quickly see there can indeed be multiple root causes associated with a single problem.

The purpose of the Root Cause Analysis is to understand the causal factors that contribute to a particular event.

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Introduction

Steve Bentley CEO of Sofema Aviation Services www.sassofia.com & Sofema Online www.sofemaonline.com takes a look at what the forthcoming EASA changes to Part 145 will look like and what they could mean for Quality, Safety & Management Personnel. 

Name Change QM/QAM to CM 

In keeping with “Management System” understanding from Regulation 965/2012, the previous role title of Quality Manager or Quality Assurance Manager is essentially dropped with the focus again on Compliance Management. So again we will see either Compliance Manager or Quality Manager responsible for Compliance. 

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A SofemaOnline Review (www.sofemaonline.com)

Compliance Auditing – Understanding the Process

Compliance Auditing is typically charged with meeting the challenge of ensuring that the organisation always remains fully compliant with both internal and external obligations.

In the complex environment delivered by EASA & GCAA, it is necessary to have a proactive approach to maintaining a full understanding of all regulatory obligations.

Compliance Auditing brings with it the daily challenge of ensuring that the organisation remains at all times fully compliant with both internal and external obligations.

It is essential to ensure robust and continuous oversight of all internal processes, and procedures. The various departments must continue to meet all applicable internal and EASA driven regulatory requirements.

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SOL (www.sofemaonline.com) looks at Measuring the Effectiveness of the Aviation Organisation’s QC Management 

QC Belongs to Production

As an Introduction and to share as a common understanding within the EASA system that Quality Assurance QA is independent & QC is essentially embodied within the production process.

Please consider the following elements:

Tagged in: Auditing EASA QA QC Quality
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Reality Check! 

RCA should be conducted at a point where informed conclusions can be made, and realistic action plans formulated. In this way the process has the potential to drive real change in the short, medium and longer term.

SofemaOnline (www.sofemaonline.com) looks at the Root Cause Analysis (RCA) process

Introduction

Is RCA used for negative or positive purposes? In fact, often it is used in connection with negative reviews – means something has gone wrong and we are attempting to get to the bottom of it!

RCA can also be useful as a means to identify and promote positive outcomes and aspects which may not necessarily be a “finding” but which are however identified as an “opportunity” during specific audits.

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Presentation Introduction – The Aviation Quality & Safety Management Symposium - Holiday Inn Sofia Bulgaria – Tues May 14th & Wed May 15th 2019  

If you are engaged in Aviation Quality & Safety Management this is your one "must attend" event of the year.

Here is your opportunity to engage with a professional who has decades of experience and is able to rise to the challenge of any Airport Security issue and to share an understanding regarding best practice solutions.

For event details please see the following link:

https://sassofia.com/wp-content/uploads/2019/03/General_Updated_3.pdf 

Introduction

Related to SMS Quality Assurance has 2 distinct roles:

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Presentation Introduction – The Aviation Quality & Safety Management Symposium - Holiday Inn Sofia Bulgaria – Tues May 14th & Wed May 15th 2019

If you are engaged in Aviation Quality & Safety Management this is your one "must attend" event of the year.

Presentation by Adam Sider

Adam has held multiple key positions such as, OCC manager, Director – Quality Assurance and Director – Flight Operations Center

In addition he played a significant role in establishing and setting up flight dispatch and OCCs for international and local airlines operating over 1600 flights a month, in addition to providing full mentorship programs.

With this extended experience, I have achieved expert working knowledge within flight dispatch, safety & quality, DGR and training.

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Posted by on in Regulatory

Presentation Introduction – The Aviation Quality & Safety Management Symposium - Holiday Inn Sofia Bulgaria – Tues May 14th & Wed May 15th 2019

A presentation on effective measurement of safety system performance. Davit Mazmishvili, M.Sc.Eng CEO at Aviation Innovative Solutions Group has a broad technical knowledge of airline operations, an experienced aircraft commander and training pilot hands-on experience, in setting up the Safety Management System, Emergency Response Plan, and Aviation Security Management Systems.

If you are engaged in Aviation Quality & Safety Management this is your one "must attend" event of the year.

Here is your opportunity to engage with a professional who has decades of experience and is able to rise to the challenge of any Airport Security issue and to share an understanding regarding best practice solutions.

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Presentation Introduction – The Aviation Quality & Safety Management Symposium - Holiday Inn Sofia Bulgaria – Tues May 14th & Wed May 15th 2019 

Florin Necula is Accountable Manager of RAS Tech an EASA 145 based at Otopeni Airport Bucharest will be presenting on the subject of dealing with the challenges related to Developing an Aviation Safety Culture  

If you are engaged in Aviation Quality & Safety Management this is your one "must attend" event of the year.

Here is your opportunity to engage with a professional who has decades of experience and is able to rise to the challenge of any Airport Security issue and to share an understanding regarding best practice solutions.

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Presentation Introduction – Aviation Quality & Safety Management t Symposium - Holiday Inn Sofia Bulgaria – Tues May 14th & Wed May 15th 2019

If you are engaged in Aviation Quality & Safety Management this is your one "must attend" event of the year. 

https://sassofia.com/event/aviation-quality-safety-management-in-an-easa-environment-symposium-14-15-may-2019/ 

Introduction

Within the European Environment the Role of Quality Assurance and Quality Control is quite specific and for QA the keywords are “Compliance” and “Independence” for QC the keywords are Maintaining “Production Quality to a Standard”.

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This Subject is presented, considered and discussed during the forthcoming Aviation Quality & Safety Management Symposium 2019 May 14 & May 15 at the Holiday Inn Sofia. 

The acceptance of the CEO, the Safety Manager and, executive team depends on a thin line between a real mistake and negligence or unacceptable conduct.

Without an effective and thriving safety culture, there will never be a fully functioning SMS.

If you are engaged in Aviation Quality & Safety Management this is your one "must attend" event of the year.

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Find out how you can improve and develop your current Flight Data Monitoring System by attending The Aviation Quality & Safety Management Symposium 2019 Holiday Inn Sofia Bulgaria on May 14th & 15th

‘If you are engaged in Aviation Quality & Safety Management in an EASA Environment this is your one ‘must attend’ event of the year’

Introduce your OPS Team to Aerosight Flight Data Monitoring Software

▪ See a Presentation and Understand the benefits of the Software
▪ Update regarding Challenges Facing Quality, Safety & Security Business Areas
▪ Network with Industry Colleagues

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How Effective is your Maintenance Error Management System (MEMS)?

The basic MEDA philosophy is based on an understanding that people do not intentionally make errors and that organizational factors play a significant and contributory role.

It is widely recognized that the majority of causal and contributory factors leading to an error can be managed. In addition developing root cause understandings, leads to a wider and more effective mitigation process.

Where do you Stand?

How many of the following questions can you answer?

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How to deliver Performance Audits?

One example concerns a process or concept which is known as Total Quality Management (TQM), if TQM is effectively embedded within the organisation it can play a significant role and serve as a driving force to improve performance.

As with all effective business processes it requires ownership and a timeline to deliver.

If the organisation system process is to be improved, then that system must be understood in terms of all key elements:

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Considering the relationship between Aviation Quality and Aviation Safety, together with the relationship between Quality Assurance Auditing and Safety Assurance Auditing in Aviation

Often it is apparent there is some confusion between the specific functions of the two different undertakings namely a quality assurance management system and that of a safety assurance management system.

So consider that Quality is essentially looking at compliance, and Safety is looking at Risk.
In essence Quality Assurance is determining gaps based on non compliance with either the regulatory requirements or organisational requirements.

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Steve Bentley MD of Sofema Aviation Services www.sassofia.com explains

It is very healthy within the organisation to ensure that the Post Holder is able to deliver Compliance Independently of the QM (CM) - Explain

Consider the Role of the Aviation Quality System within the European Aviation Safety Agency “EASA”

Consider the following role definitions and responsibilities:

- First, that the Accountable Manager is responsible for the Quality System which includes both elements of Quality Control and Quality Assurance;

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Steven Bentley MD of Sofema Aviation Services believes it is time to recognise QAS as a component of our organisations' SMS.

Where Should an EASA Compliant Quality Assurance System “Sit” in relation to the Organisations SMS?

Introduction

Historically (and growing up in the workplace through the 1970’s I can attest to the fact) there was no formal Quality Assurance within European Aviation Operations.

Of course we had Quality Control and the Role of Flight Operations Director and within Maintenance the Role of “Chief Inspector”.

As the Joint Airworthiness Authority’s influence grew the concept of an independent assessment of conformity became the acceptable way of demonstrating compliance.

Tagged in: QA QC Quality Safety SMS
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To deliver effective EASA compliance audits it is necessary to pay attention to a number of key areas which are identified below for discussion purposes.

a) Maintaining Objectivity
b) Sample Size
c) Value of Finding Raised
d) Operator’s Authority on Area of Audit

Maintaining Objectivity

Objectivity requires both perspective and balance on the part of the auditor. We should also pay attention to the fundamental reason we are carrying out the audit.

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An essential element of any system is to be able measure the effectiveness of the various processes which are involved in delivering the overall product.

The Quality System consists of 2 distinct parts:

a) The Quality Control Processes – Embedded in all production areas
b) The Quality Audit Processes – An independent way of assessing point a) above

By measuring the effectiveness of both parts of the company’s quality system (QA & QC) we will be able to provide a detailed status of the strength of the Quality Management System (QMS) as well as to provide a detailed understanding which will facilitate management planning and development.

Step 1 - Organisation & Regulatory Review

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