Blog posts tagged in Quality

Presentation Introduction – The Aviation Quality & Safety Management Symposium - Holiday Inn Sofia Bulgaria – Tues May 14th & Wed May 15th 2019  

If you are engaged in Aviation Quality & Safety Management this is your one "must attend" event of the year.

Here is your opportunity to engage with a professional who has decades of experience and is able to rise to the challenge of any Airport Security issue and to share an understanding regarding best practice solutions.

For event details please see the following link:

https://sassofia.com/wp-content/uploads/2019/03/General_Updated_3.pdf 

Introduction

Related to SMS Quality Assurance has 2 distinct roles:

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Presentation Introduction – The Aviation Quality & Safety Management Symposium - Holiday Inn Sofia Bulgaria – Tues May 14th & Wed May 15th 2019

If you are engaged in Aviation Quality & Safety Management this is your one "must attend" event of the year.

Presentation by Adam Sider

Adam has held multiple key positions such as, OCC manager, Director – Quality Assurance and Director – Flight Operations Center

In addition he played a significant role in establishing and setting up flight dispatch and OCCs for international and local airlines operating over 1600 flights a month, in addition to providing full mentorship programs.

With this extended experience, I have achieved expert working knowledge within flight dispatch, safety & quality, DGR and training.

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Posted by on in Regulatory

Presentation Introduction – The Aviation Quality & Safety Management Symposium - Holiday Inn Sofia Bulgaria – Tues May 14th & Wed May 15th 2019

A presentation on effective measurement of safety system performance. Davit Mazmishvili, M.Sc.Eng CEO at Aviation Innovative Solutions Group has a broad technical knowledge of airline operations, an experienced aircraft commander and training pilot hands-on experience, in setting up the Safety Management System, Emergency Response Plan, and Aviation Security Management Systems.

If you are engaged in Aviation Quality & Safety Management this is your one "must attend" event of the year.

Here is your opportunity to engage with a professional who has decades of experience and is able to rise to the challenge of any Airport Security issue and to share an understanding regarding best practice solutions.

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Presentation Introduction – The Aviation Quality & Safety Management Symposium - Holiday Inn Sofia Bulgaria – Tues May 14th & Wed May 15th 2019 

Florin Necula is Accountable Manager of RAS Tech an EASA 145 based at Otopeni Airport Bucharest will be presenting on the subject of dealing with the challenges related to Developing an Aviation Safety Culture  

If you are engaged in Aviation Quality & Safety Management this is your one "must attend" event of the year.

Here is your opportunity to engage with a professional who has decades of experience and is able to rise to the challenge of any Airport Security issue and to share an understanding regarding best practice solutions.

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Presentation Introduction – Aviation Quality & Safety Management t Symposium - Holiday Inn Sofia Bulgaria – Tues May 14th & Wed May 15th 2019

If you are engaged in Aviation Quality & Safety Management this is your one "must attend" event of the year. 

https://sassofia.com/event/aviation-quality-safety-management-in-an-easa-environment-symposium-14-15-may-2019/ 

Introduction

Within the European Environment the Role of Quality Assurance and Quality Control is quite specific and for QA the keywords are “Compliance” and “Independence” for QC the keywords are Maintaining “Production Quality to a Standard”.

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This Subject is presented, considered and discussed during the forthcoming Aviation Quality & Safety Management Symposium 2019 May 14 & May 15 at the Holiday Inn Sofia. 

The acceptance of the CEO, the Safety Manager and, executive team depends on a thin line between a real mistake and negligence or unacceptable conduct.

Without an effective and thriving safety culture, there will never be a fully functioning SMS.

If you are engaged in Aviation Quality & Safety Management this is your one "must attend" event of the year.

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Find out how you can improve and develop your current Flight Data Monitoring System by attending The Aviation Quality & Safety Management Symposium 2019 Holiday Inn Sofia Bulgaria on May 14th & 15th

‘If you are engaged in Aviation Quality & Safety Management in an EASA Environment this is your one ‘must attend’ event of the year’

Introduce your OPS Team to Aerosight Flight Data Monitoring Software

▪ See a Presentation and Understand the benefits of the Software
▪ Update regarding Challenges Facing Quality, Safety & Security Business Areas
▪ Network with Industry Colleagues

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How Effective is your Maintenance Error Management System (MEMS)?

The basic MEDA philosophy is based on an understanding that people do not intentionally make errors and that organizational factors play a significant and contributory role.

It is widely recognized that the majority of causal and contributory factors leading to an error can be managed. In addition developing root cause understandings, leads to a wider and more effective mitigation process.

Where do you Stand?

How many of the following questions can you answer?

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How to deliver Performance Audits?

One example concerns a process or concept which is known as Total Quality Management (TQM), if TQM is effectively embedded within the organisation it can play a significant role and serve as a driving force to improve performance.

As with all effective business processes it requires ownership and a timeline to deliver.

If the organisation system process is to be improved, then that system must be understood in terms of all key elements:

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Considering the relationship between Aviation Quality and Aviation Safety, together with the relationship between Quality Assurance Auditing and Safety Assurance Auditing in Aviation

Often it is apparent there is some confusion between the specific functions of the two different undertakings namely a quality assurance management system and that of a safety assurance management system.

So consider that Quality is essentially looking at compliance, and Safety is looking at Risk.
In essence Quality Assurance is determining gaps based on non compliance with either the regulatory requirements or organisational requirements.

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Steve Bentley MD of Sofema Aviation Services www.sassofia.com explains

It is very healthy within the organisation to ensure that the Post Holder is able to deliver Compliance Independently of the QM (CM) - Explain

Consider the Role of the Aviation Quality System within the European Aviation Safety Agency “EASA”

Consider the following role definitions and responsibilities:

- First, that the Accountable Manager is responsible for the Quality System which includes both elements of Quality Control and Quality Assurance;

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Steven Bentley MD of Sofema Aviation Services believes it is time to recognise QAS as a component of our organisations' SMS.

Where Should an EASA Compliant Quality Assurance System “Sit” in relation to the Organisations SMS?

Introduction

Historically (and growing up in the workplace through the 1970’s I can attest to the fact) there was no formal Quality Assurance within European Aviation Operations.

Of course we had Quality Control and the Role of Flight Operations Director and within Maintenance the Role of “Chief Inspector”.

As the Joint Airworthiness Authority’s influence grew the concept of an independent assessment of conformity became the acceptable way of demonstrating compliance.

Tagged in: QA QC Quality Safety SMS
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To deliver effective EASA compliance audits it is necessary to pay attention to a number of key areas which are identified below for discussion purposes.

a) Maintaining Objectivity
b) Sample Size
c) Value of Finding Raised
d) Operator’s Authority on Area of Audit

Maintaining Objectivity

Objectivity requires both perspective and balance on the part of the auditor. We should also pay attention to the fundamental reason we are carrying out the audit.

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An essential element of any system is to be able measure the effectiveness of the various processes which are involved in delivering the overall product.

The Quality System consists of 2 distinct parts:

a) The Quality Control Processes – Embedded in all production areas
b) The Quality Audit Processes – An independent way of assessing point a) above

By measuring the effectiveness of both parts of the company’s quality system (QA & QC) we will be able to provide a detailed status of the strength of the Quality Management System (QMS) as well as to provide a detailed understanding which will facilitate management planning and development.

Step 1 - Organisation & Regulatory Review

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Introduction

The essential purpose of an EASA compliance audit is to support the maintenance of the regulatory approval.

Quality Assurance Compliance Audits are a systematic and independent comparison of the way the system process or objective is met. Using the observations made during this audit, as “objective evidence” a comparison is thus made against the standard, generating non-conformities or corrective actions in the event of any discrepancy.

The audits should be documented with a checklist which shows the details of the audit standard or audit criteria which is being applied to the audit.

Note 1 Quality Assurance Audits are Prescriptive in as much as they are always referenced against a standard – means compliant.

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Management system audit requirements may include reference to documents such as policies, objectives, processes, procedures, instructions, quality plans, which can when combined with an audit scope statement, deliver internal audits which can be either wide-ranging or focused on any aspect of the organization or part thereof and which has the potential to address risk performance.

ISO 19011 considers that there is a risk associated with delivering an audit program which addresses all the requirements of the various standard or the management system are covered within a year.

Why does this method of scheduling create a risk?

Essentially audit programs which are fitted into an annual 12-month calendar program rarely take risk into consideration.

Tagged in: Audit Program Quality Risks
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Please consider that just because a product meets for example compliance with ISO 9001-2015 objectives does not automatically mean it is safe. (Just as not having an accident can be taken as meaning that we will not have an accident in the future.)

In reality the key aspect becomes our ability to measure risk and exposure. Quality systems audits consider gaps related to compliance with both external regulations and internal organisational process and procedures.

Quality Assurance and Risk Assessment

The first point to make is that the term “risk” subjective whereas the role of an EASA regulatory driven audit is to assess compliance with a standard not an opinion so this creates a challenge.

So when a discrepancy is identified it creates a number of questions

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Analytical Techniques (RCA Tools)

“Five Whys” Approach

The “five whys” approach. By using this approach, root cause contributors can be identified along with the antecedent events, and potential mitigation or prevention strategies can be suggested on the basis of the answers.

Once the initiating problem is specified, a consecutive series of “why” questions are asked, with each answer becoming the subject of the next question.

Note that with each response, not only does a deeper investigational dive occur, but opportunities for implementing mitigation strategies are highlighted.

Ishikawa Fishbone Diagrams

A fishbone diagram, which is essentially a cause and effect diagram provides for a graphic representation which categorises the potential causes related to a problem in order to identify the root causes.

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Our Industry continues to face multiple challenges, including the obligation to comply with a significant regulatory burden but it does not stop there! Other initiatives abound introduced by for example IATA (IOSA) and other niche compliance & SMS drivers (ISBAO & ISBAH for business operators).

With Safety Management Systems, we have superimposed on this story of “compliance” a need to identify exposure in a different way using forward looking techniques where typically we identify gather data to evaluate the risk and exposure to “all” perceived hazards.

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SofemaOnline.com offers a new online training covering the EASA Stores System Basic awareness.

A fully Compliant EASA Part 145 Stores and Logistics function is an extremely important business area.

A well-managed Store is an asset to the organization as it minimizes any potential loss through poor storage practices and ensures effective stock control and rotation.

EASA requires that Aircraft Stores is secure and restricted and that there is segregation between serviceable and Unserviceable Material.

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