Sofema Online Refund Policy

From time to time, it is necessary to make refunds. It is important that we meet the expectations of our customers.

Please also kindly note that receiving money generates fees for Sofema. While this is a normal part of business, refunding a payment to the client incurs double expenses for no revenue.

To encourage clients to try Sofema Online course content before purchasing, we provide samples of 5 separate courses on Sofema Online - Try Before Buy, allowing assessment of our product exactly to ensure it meets your expectations.

The following policy will apply to requests for a refund:

1) Where the client has made a mistake, for example, by choosing the wrong course or paying twice, then the refund will be either a credit note for the full amount or the balance after bank charges have been applied.
2) Where the client claims they are not happy with the product and requests a refund for any reason, the following will apply:

We reserve the right, in our sole discretion, to limit or deny refund requests in cases where we believe there is refund abuse, including but not limited to the following:
·        A significant portion of the course had been consumed or downloaded by a student before the refund was requested.
·        Multiple or excessive refunds have been requested by a student for the same course.
·        We do not grant refunds for any subscription services unless otherwise required by applicable law.

These refund restrictions will be enforced to the extent permitted by applicable law.