Frequently asked questions

Who are We and What do We Offer?

Step into the world of Sofema Online – Beyond Just an Online Training Platform!

Consider us not just as your source for learning but as your dedicated partner in career development. Our platform offers myriad opportunities for accelerated learning, ensuring your professional growth.

We're so confident in our offerings that we invite you to experience it before making a commitment. Visit our Course section and explore with the keyword "sample" – there are five exciting courses to choose from, or why not try them all?

But what sets us apart from the rest? Let's talk about the competition. While Sofema Online provides content similar to our most serious competitors, our focus is on the cost-effective delivery of regulatory-compliant and competence-building vocational material. We go beyond by offering additional practical content, exemplified by the Sofema Aviation Services - Library Area. Here, we provide around 250 relevant documents to enrich your training experience. It's not just online training; it's a comprehensive journey towards your success!

What is SofemaOnline? (SOL), a service provided by Sofema Aviation Services, offers a premier online regulatory training solution to our clients. SOL is a web-based online training platform focused on delivering high quality online regulatory and vocational courses in the field of aviation, compliant within the scope of EASA, FAA and other regulatory environments, together with additional competence building courses to provide for vocational training within the scope of the applicable regulatory environment.

How do I enroll for SofemaOnline Courses?

In order to enroll, first, you need to create an account from the Register button on top right. An activation email will be sent to you with your username and password, click the activation link and start browsing our courses. After you pick your course from the Courses menu, click Enroll and you will be prompted to add it to your cart. Then you will be redirected to the checkout page.

How can I pay?

You can pay online through PayPal's standard checkout or with a Credit/Debit card (VPOS)*. If you wish to pay by wire transfer or Revolut, please contact Please note that all bank charges will be at the client's expense. An invoice will be provided with all relevant information.

*Please note that the VPOS transaction will be processed through a Bulgarian bank and the currency will be Bulgarian Leva /BGN/.
No refunds can be made to a credit card unless the original purchase was made with that card within 7 business days of the original charge date. VAT may apply for EU registered companies or individuals. If you are an EU based company or individual please make sure you include your company VAT number during the registration process to avoid additional charges. 

Does Sofema Online Charge VAT?

Whether you pay VAT depends on a number of circumstances, please see below for a detailed explanation of applicability.

1/ Individuals who are residing outside of the EU - No VAT will be added to your invoice.
2/ European Companies who are registered for VAT in Europe and can provide an EU VAT No - No VAT will be added to your invoice.
3/ Individuals who reside in any European country - Unfortunately, VAT will be added to your invoice at a rate corresponding to the VAT rate set by your Country. This is a European Legal Requirement which cannot be avoided.

Q: I am a European Citizen but I reside in a Non-EU country, what is my VAT position?
A: If your order is received from an address which is Non-EU, then no VAT will be added to your invoice.

If you have any questions, please email us at

Can I enroll for a Monthly Freedom Pass with my Credit Card?

Monthly Freedom Pass (MFP) is only available through PayPal. If you do not have an account, please visit Creating an account could not be easier, and once you have signed the MFP contract, Sofema Online will set up a monthly recurring payment for the due amount.
PayPal is able to provide checks and safeguards, which has enabled Sofema Online to offer a Monthly Payment Option to our clients. With an active PayPal account, you can rely on PayPal to make your monthly payments from your account or registered card. In addition, you can quickly check the status of the payments that you have made.

Will I receive a discount for multiple courses / delegates?

If you are looking to buy more than one course or for more than one participant, you should check our discount page Prices. In order to take advantage of the discounts, please email us at so we can prepare an offer with a proforma invoice.

What are my rights as a Company Account Administrator?

As a Company Account Administrator, you'll have the capability to enroll students, monitor your team's training advancement, and track the time dedicated to the course on a monthly, daily, and hourly basis. Additionally, you can assess their scores on the final exam and generate printable certificates

When can I access the training?

PayPal and Credit Card payments through SofemaOnline are processed automatically. Once the payment process is completed, you will be enrolled automatically. Our online single courses are available to the delegate for 9 months, the Packages for 12 months, and the Diplomas for 15 months to complete the training and sit the exam.

One advantage of online courses is the flexibility to pause and resume from where you left off at your convenience. When you choose to continue, our system recalls your last log-out time and resumes the course from the specific module (slide) where you stopped. This allows you to tailor the course completion according to your schedule, dividing it in any way that suits you.

What is the Access Period & Duration of the Courses?

There is an approximate duration stated for each course. That time may vary depending on your learning pace. 

However, it is important to note that whilst you set the pace, it is not a race, and you owe it to yourself to fully engage and gain the maximum value from the training. 

If you fail the exam, you have 2 more attempts; however, a first failure should indicate that you should carefully review the course. Rushing through hundreds of slides in a couple of hours is not what we want, and we are sure you agree.

Concerning Course Access Period - Effective from March 1st, 2022

Important Note - Due to the large number of enrolments and the administrative burden, it is no longer possible to provide Ad-Hoc extensions. Please, therefore, pay particular attention to the access period and ensure that you complete the course in due time.

·       All single courses, unless part of a diploma or special package, have a 270-day access period.

·       The access period for Packages is 12 months

·       The access period for Diplomas is 15 months

*In the case the delegate does not complete the training during the initially provided access period SOL will provide the training again with a 50% discount from the regular price.

Can I extend or reassign courses as a corporate user?

Sofema Online Promotes the most cost-effective solutions for our clients so we encourage clients to bulk purchase to achieve the best possible discounts – such purchased courses are valid for the year of purchase and may be rolled over for a further six months after which they expire. Such courses are considered as slots purchased but not assigned.

Once a course is assigned to a user, it may only be resigned to another user only within the first month if it has not been started. Outside of the first month, it is not possible to re-assign and it is necessary to purchase a new course  

Please Note effective 1st January 2023 extensions are no longer available for any course or package, therefore it is important to complete the course or courses within the allotted period of 9, 12, or 15 months.

It is vitally important to be clear and transparent for both Sofema Online and our customers to minimize our administrative burden. We therefore kindly ask our customers to plan ahead and to ensure all delegates complete the training in a timely and diligent manner.

Will I receive a certificate?

There is an exam at the end of each of the training presentations. After you successfully pass the exam, you will be able to download and print out your certificate. The certificates will be issued by Sofema Aviation Services. Our certificates also include the logo of our sister company, AETS-Sofema, an EASA Part 147 Consulting Regulatory Training Organisation and ARTSA - Aviation Regulatory Training Standards Association. is recognized by Competent Authorities as an organisation that provides online Regulatory and Vocational Training and together with Sofema Aviation Services, we have issued more than 100 000 certificates since 2008.

Our policy is to provide electronically signed certificates.

Cautionary Note: A number of clients like to work through several courses and complete all examinations in a single sitting. This has the unintended consequence of producing several certificates with the same date. We have on record occasions when this outcome is challenged by a European Competent Authority (CA) as not realistic. Please consider this outcome when undertaking your online examinations.

I Cannot Print My Certificate having passed the Examination

Once you have passed the exam the system will generate your certificate and you should be able to immediately print, however, if you have any problems please visit your "My courses"  tab. Here you can access and download your certificate. If you have any difficulties please do not hesitate to email us at and we will be pleased to support you.

Caution Regarding the Generation of Certificates following Completion of Multiple Courses

We have received information concerning a delegate completing multiple courses over several days - but completing all the exams on a single day. In this case, the (Competent Authority) CA would not accept multiple certificates with a single date of accomplishment.

The nominal duration of courses should be respected. Sofema Online recommends that online courses are undertaken in a diligent and progressive way supported by reference to EASA Easy access rules as well as supplemental information available in the Sofema Aviation Services Download Area 

In every case when completing the course we recommend you sit the final exam and achieve your certificate before moving on.

Anti-Fraud Policy

SofemaOnline (SOL) is committed to upholding the highest standards of integrity in aviation safety training. We strictly prohibit any form of certificate cheating or forgery. Any attempt to copy, modify, or otherwise forge SOL certificates is illegal and will result in immediate reporting to authorities, potential legal action, and revocation of the fraudulent certificate. SOL employs robust verification measures to protect against fraud, ensuring the credibility and reliability of our certifications for the safety of the aviation industry. For certificate verification or reporting suspicious activities, contact

Is it possible for Multiple Users to share a single access?

Sharing a single access among multiple users is permissible exclusively within the CFP program. However, for all other users, the platform is not designed to accommodate shared access, as there is only one exam and one certificate issued. Visit traffic is actively monitored, and a comprehensive record of the total time spent on each training is maintained. Certificates are exclusively provided to the registered user. If you wish for multiple delegates to undergo the training, please check out our multiple delegate discount.

How to Audit a Training Provider of EASA Regulatory & Vocational Training Courses?

As advised by EASA the receiving organisation is ultimately responsible for the validity and effectiveness of any regulatory short courses which are taken by the organisation's staff.

Please consider that the classroom, online or webinar training your staff will receive is related to the management of their competence, moreover, the provision of the particular training is one element of this process.

To support your Quality Assurance oversight of the process SAS will provide FOC Guest access for your Nominated Assessor to validate SOL online training courses or to provide team viewer or similar access to classroom & webinar courses when it is required.

You should also evaluate your process for managing the competence of your assessor who will be able to attest to the validity and acceptability of the provided material.

Finally, do consider your follow-up process to ensure the effectiveness of the training received by the employee and whether it is necessary to include any additional assessment procedures to be carried out by the receiving organisation.

Are Sofema Online Certificates Approved by EASA / FAA?

We are often requested by prospective clients to provide our Approved Training Organisation (ATO) Approval Reference or our Maintenance Training Organisation Approval (MTOA). ATO approval is for training Pilots & Cabin Crew (and nothing else!), whereas MTOA approval is for training Part 66 Engineers in both Basic & Type Training (and nothing else).

The approval (In reality “acceptance”) comes from the receiving (Part CAMO, Part 145, or Part ORO) organisation.

Please Note EASA does not issue any specific approval for Organisations to deliver regulatory training.

Do the certificates have an expiry date?

Certificates do not have an expiry date, but some are subject to a recurrent requirement, which should be addressed every 24 months. For example: CRM / HF / DGR / EWIS / FTS.

Can I receive hard copy of certificate?

Our System automatically generates certificates which you may print out at your convenience. This is the most cost-effective way of delivering your certificate. The certificate is controlled by a unique serial number. Whilst it is normally not necessary to receive a hard copy (which is simply a printed version of your certificate).

Hard copy certificates can be provided for each training at a cost of 50 EUR - to cover printing in color on 120 gsm paper and mail at Air Mail rates (at your risk).

Can I obtain a Hard Copy Diploma Certificate?

Effective 1st February 2024, we will no longer post certificates as a normal service. we will of course provide a colour PDF certificate which can be locally printed by our clients on the paper of their choosing.

·       To provide instructions to your courier (DHL/FED EX/UPS etc) to collect your certificate from the Sofema office, address -  19 Yakubitsa Str., fl. 4, 1164, Sofia, Bulgaria (No charge for this option)

·       To pay a fee of 50 Euros and we will continue to send the certificate by normal mail at your risk.

How long do you keep certificates?

It is your responsibility to download and safely store your certificate. 

We keep all certificates in our archive for a period of 7 years. The certificate will be available in your profile for 9 months, after that, it may be requested from us for free for another 24 months. (Subject to SOL acceptance regarding reason for loss). After 24 months have elapsed an additional charge of 25 EUR/certificate is applicable to cover administration support. Please contact us:

What if I fail the exam?

You can only go through the questions and answers after successfully finishing the examination. The exam is not designed as a progress update; its purpose is to assess whether your comprehension level justifies the issuance of a certificate. The emphasis is not on memorizing the questions; instead, the intention is for you to genuinely understand the subject matter.

However, If you fail the exam, you have 2 more attempts. A first failure should indicate that you should carefully review the course. Rushing through hundreds of slides in a couple of hours is not what we want, and we are sure you agree.

If you fail all your 3 attempts on the exam you will need to redo the training. Our policy is to provide you with the training again, with a 50% discount. Please contact us at

Will I receive a Hard or Soft Copy of the training material?

At Sofema Online, we have listened to our clients, and one of their consistent requests is to have a soft copy of the material available for study purposes. We are very pleased to be supporting our aviation industry clients (excluding training organisations) by providing our material and look forward to furthering opportunities to provide ongoing support for Regulatory & Vocational Training.

If you have a minimum of 3 delegates enrolled in a single SOL online course, your nominated Course Leader / Administrator will be able to request a free copy of the training material. Please email with your request for soft copy material. (For Packages, Diploma & Freedom Pass please see the following purchase option.)

·       For Training Equivalent to 1/2 day Training - 30 EUR
·       For Training Equivalent to 1 day Training - 30 EUR
·       For Training Equivalent to 2 days Training - 60 EUR
·       For Training Equivalent to 3 days Training- 90 EUR 

Effective 1st January 2023 Corporate Clients, Individual Students, and smaller groups may also have soft copy offline access (following enrollment) at the following cost: 30 Euro / Day or Part Day of Training Material.

If, after consideration of the above, you wish to purchase the course material, please contact

Concerning the Provision of  Sofema Online Soft Copy Material in Support of Delivered Training

The creation of Sofema Training Material Takes many hundreds of hours and the invested cost of this process requires the fair use of clients.

It is the policy and practice of Sofema Online and Sofema Aviation Services to provide soft Copy Material to support Students who have enrolled in Sofema Classroom, Webinar and Online Training.

However, please note It is not provided as a source material to clients for their own independent use or for training institutions to develop their own material.

Note - it is possible to purchase Sofema Training Material for non-commercial and Private use within a single organisation - Operator, Maintainer, CAMO, etc., please email us at to discuss further.

*No Commercial use can be made of Sofema Training Material by training organisations without the express permission of Sofema Aviation Services.

It is for this reason that where there is perceived a potential for misuse the material may be withheld pending clarification and assurance.

Should any violations be uncovered related to misuse of Sofema Training Material, a claim will be made for compensation in the sum of 10 000 Euros.

After the completion of any course and having passed the examination will I be able to re-read the slide presentation again?

Congratulations on completing the program and passing the examination! You can revisit the slide presentation as many times as you like until your access period expires.

When Will I Receive an Invoice for Payment to Sofema?

It is Sofema policy to issue invoices on Friday following the clearance of funds in our account. If you have not received your invoice within 7 days following confirmation from Sofema regarding the received payment, please check spam, etc. and contact us at

Please note that we can only issue an invoice for the exact amount of funds received into our accounts. Bank fees and other bank adjustments that may affect the received amount are the administrative responsibility of the client.

Payment Options

To reduce the administrative burden and control costs, the following payment options are available:
·       Purchases less than 100 Euros - the course should be selected and paid through the online options, which are currently Pay Pal and Credit Card. You will not receive a pro-forma; however, you will receive a final invoice to confirm your payment.
·       Purchases over 100 Euros - the course can either be selected through the website as above or can be requested manually through with the additional option of bank transfer.*
* with this option both pro-forma invoice and final invoice will be provided.

Note: If you can not pay via the website for payments below 100 Euros an admin fee of 15 Euro is applied. Please contact and a proforma can be issued for bank payment and a final invoice after payment.

Can I Exchange Courses within a Diploma Program if I have already completed some of the Diploma Courses?

It is not possible to change the content of the Diploma for individual clients. However, it is important to recognise the previous courses that have been completed by our clients. For this purpose, if a part of the Diploma program has been completed by the client during the preceding 24 months, a discount equivalent to 35% of the applicable course cost will be applied.

What is the purpose of the Sofema Online Learning Diploma and why is it called a Certificate?

A Diploma is a certificate or document granted by an educational institution (such as Sofema Aviation, specializing in EASA Compliant Regulatory and Vocational Education for over a decade), confirming the successful completion of a specific course of study.
Note that our certificates are issued on an honoree basis, which means that you undertake the examinations as evidence of your personal achievement and as part of your learning path development, exams are not supervised.
We put great faith in our delegates, however, we always recommend that employers and prospective employers should establish the bonafide of the certificate holder during the interview process.

What is the Purpose and Benefit of Voice Over (VO) Added to SOL Courses

Voice Over (VO) refers to the process of recording spoken narration or dialogue to accompany visual content.

·       Voice Over adds an audio element to the training, making it more engaging and dynamic
·       Voice Over enhances the clarity and comprehension of the training material, reducing the cognitive load and increasing attention and focus.
·       By providing spoken explanations, learners can better understand the content, especially complex concepts or procedures.
·       Additionally, VO ensures that learners receive clear guidance, reducing the chances of misinterpretation or confusion.

Individual Freedom Pass Enrollment

Freedom Pass Clients May have 3 Single Courses (one Package or one Diploma) added to "My Courses" to ensure continuity.  Enrollments will normally be completed no later than 24 hours following the request by email to Typically, requests during AM will be completed the same day, and requests during PM will be completed at the start of business during the following workday.

For maximum benefit and mutual convenience, please advise requests at your earliest convenience in advance so that the requests may be expedited by our admin team.

* Effective April 1, 2023 SofemaOnline is pleased to offer a total value of up to 150 Euro Soft Copy Material Bonus for each year of Individual Freedom Pass or Monthly Freedom Pass. This allows the recipient of up to 5 days' equivalent of training material.

Corporate Freedom Pass Optimum Management

We want you to benefit from the maximum use of the CFP, so we ask you to nominate your program manager, who will both manage your training program and communicate issues with the Sofema Online Admin Team. We encourage our clients to manage the available concurrent training slots in an efficient and effective way so that they will receive the maximum benefit.

With CFP, you have a nominal availability of training days: CFP 5–1200, CFP 7–1680, CFP 10–2400, and CFP 15–3600. However, note that the nominal training days indicated do not include the weekends, which are available if you choose to use them.

Part-147 approved organisations can also give courses outside the scope of Part-66. Can these courses be certified?

(e.g. continuation training for the purpose of the certifying staff privileges as required by 145.A.35, task training, NDT, engine run, HF, SMS, etc.)

Courses outside the scope of Part-66 cannot be part of the Approval Schedule of the approved Part-147 organisation. This does not prevent a training organisation to provide such courses. The scope, content and delivery methods of these courses will not be reviewed by the Agency or the EASA Member States, as part of the audit scope of the Part-147 organisation. However, when Part-M or Part-145 requires the staff to be trained, the appropriateness of such training being delivered would be assessed during the audits of these particular organisations.

Regarding EASA Part 66 Module 9 & 10

Please note the following: Sofema Aviation Services offers Module 9 Human Factors and Module 10 Air Legislation as Classroom, Webinar and Online training ( training in support of 3rd Country 145 organisations

Part - 145 approvals - Aircraft certifying staff and support staff UG.CAO.00121-004 & Part 145 Workshop Certification Approval (please refer to Foreign Part-145 approvals - Components, engines and APU certifying staff UG.CAO.00126-003).

Under the scope of the user guide, the training is approved by the Quality Assurance Manager of the Receiving Organisation

Sofema Online offers Module 9 Human Factors & Module 10 Air Legislation for two purposes:

a) To Provide an online option equivalent to SAS Classroom training - again approved by the Quality Assurance Manager of the Receiving Organisation;
b) For study & review purposes in support of preparation for EASA Part 66 formal examinations.

What is the difference between EASA Part 145 Human Factors & CAMO Human Factors?

After amending Regulation (EU) 2021/1963 as regards of safety management systems in maintenance, EASA missed the opportunity to make this as one training for both organisations by combining the requirements. Part 145 SAFETY TRAINING (INCLUDING HUMAN FACTORS) must comply with the training syllabus found in GM1 145.A.30(e), and Part CAMO organisations training must be in accordance with GM2 CAMO.A.305(g). This is the reason that at the moment there are two separate trainings for personnel, respectively, working at Part145 and CAMO organisations.


What Accreditation within the European Framework Does a Sofema Online Diploma Carry?

Due to the fact that exams are not invigilated, it is not possible to provide additional accreditation; the cost of invigilation is considerably higher than the cost of the online program.
The completion of Sofema Online Diplomas serves as a "hands-on and practical" demonstration of personal competence, which will directly support you in your career aspirations.

What are the Organizational Obligations Regarding EASA Regulatory Compliant & Vocational Courses?

Under the EASA system, it is the responsibility of the organization to ensure that any training is compliant not just with EASA regulations but also with the internal competence management and oversight requirements of the Organization. All SofemaOnline training courses are based on material provided by Sofema Aviation Services (SAS) and are intended to be fully compliant with the regulations. However, please note that it is for the receiving organization to ensure that the material meets your needs. To support this obligation, if you sign up 5 or more delegates for a single training, we will also provide additional access for a nominated quality auditor to assess the training. (In this way you as an organization can ensure the training meets your expectations; in addition, it will enable you to demonstrate that you have audited the material that is part of the 145 audit program.). Such access will be provided before you pay for the training (we are confident that our training is compliant, and we want to support you in the best way possible). If you have less than 5 persons who wish to take the training, we suggest you initially pay for a single course and use it for the purpose of internal approval.

Why does Sofema not offer a course delivery program?

With over 650 courses available for classroom & webinar delivery and over 300 courses available online, it is not practical to run a structured delivery program that aligns with multiple customer objectives.

For this reason, the following applies:

Online: Enrollment can be made at any time, and with a Corporate Freedom Pass it is possible to enroll your own staff in Sofema Online Training.

Classroom / Webinar: We are extremely flexible to our clients' needs and will organize private training at a mutually convenient time.

*Please note that our daily costs for the delivery of training for 12 persons are extremely competitive, at approximately 30% of our competitors' costs. For a formal offer, please specify the course you are interested in and email

Regarding Client Request for Original Documentation to be Provided

As an online service provider, it is normal practice for Sofema Online (SOL) to provide email copies of relevant contracts, agreements, proforma & final invoices.

In the event that the client requires physical processing and transmission, the following is applicable:

a/ Contract price less than 150 Euros will incur a 25 Euro Admin charge payable in advance to cover Admin & Postage services.
b/ Contract price in excess of 150 Euros the Admin charge will be Waived.

Additional Accounting Support

Additional accounting support incurs the following charges:

·       50 Euros for issues that can be resolved internally.
·       100 Euros for issues requiring the involvement of our external accountants.
·       250 Euros for matters necessitating the attention of our accounts team, involving several days of work.

My Organisation needs multiple documents for example registration / proof of bank / proof of address / contract with special or amended terms, additional documentation or agreements. Can you support this requirement?

Yes, we can, but please note that there is a minimum course purchase fee of 250 Euros for additional administrative support from Sofema Aviation Services; therefore, we propose you wait until you have sufficient training requirements to meet the threshold. Alternatively, if you still wish to proceed, for smaller amounts, there is an applicable admin fee of 50 EUR added to the first account. (Alternatively, order the course directly through the website and make the payment through PayPal or with credit card.)

Concerning Accountancy Queries and Retrospective Support to Clients

Sofema Aviation Services provides a Proforma Invoice and on receipt of payment for Full VAT Invoice. The discharges our fiduciary responsibility in accordance with European Accounting Requirements. When a client has a special request to provide a formal invoice to enable payment, SAS will endeavor to support the final invoice, which should show the actual amount received to avoid accounting errors.

Important Note: Any discrepancies regarding actual funds received will require SAS to re-issue the final invoice, which may require the client to update their accounts.

Should a client require additional support to investigate anomalies, please note the following:

·        Within 6 months of issuing an invoice, we will re-issue it as requested without charge.
·        From 6 months to 1 year, there is a service charge of 50 Euros for accountancy support per single event.
·        After 1 year, the fee for financial accountancy support is 100 Euros for a single event.
·        In the event that a detailed analysis is required, we need to involve our external accountants, and in this case, the charge per event is 200 Euros (min) per request. The fee may increase where we are required to go back to review archived data.
·        All fees are to be agreed upon and paid before the commencement of support activities.

Sofema Online Refund Policy

From time to time, it is necessary to make refunds. It is important that we meet the expectations of our customers.

Please also kindly note that receiving money generates fees for Sofema. While this is a normal part of business, refunding a payment to the client incurs double expenses for no revenue.

To encourage clients to try Sofema Online course content before purchasing, we provide samples of 5 separate courses on Sofema Online - Try Before Buy, allowing assessment of our product exactly to ensure it meets your expectations.

The following policy will apply to requests for a refund:

1) Where the client has made a mistake, for example, by choosing the wrong course or paying twice, then the refund will be either a credit note for the full amount or the balance after bank charges have been applied.
2) Where the client claims they are not happy with the product and requests a refund for any reason, the following will apply:

We reserve the right, in our sole discretion, to limit or deny refund requests in cases where we believe there is refund abuse, including but not limited to the following:
·        A significant portion of the course had been consumed or downloaded by a student before the refund was requested.
·        Multiple or excessive refunds have been requested by a student for the same course.
·        We do not grant refunds for any subscription services unless otherwise required by applicable law.

These refund restrictions will be enforced to the extent permitted by applicable law.