Aviation Leadership and Management Skills Development - Communication and Assertiveness


Communication and AssertivenessLeaders are aware of the potential impact of their decision good or bad and have the capacity to make what can be hard decisions moreover leaders know what they want to achieve and have the strength of character to pursue their objectives even in the face of opposition and often in spite of failures.

Leaders are able to demonstrate Integrity not to promise what cannot be delivered conversely to stand by their commitments.

To demonstrate honesty and to set an example to their team both in their professional and their personal lives. To demonstrate a genuine attitude to trust and to seek to earn the trust of their team. To demonstrate dedication to the team and the task to work relentlessly to achieve the shared goals.

 

 

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Who is the course for?

 

It is for Accountable Executives and Senior Managers together with persons who are involved in managing at a Senior Level to oversee and maintain EASA.
Compliant approvals In particular, Nominated Persons, Technical Managers, Line Managers and anyone with a fundamental need to develop Aviation Leadership and Management Skills.

What is the Benefit of this Training - What will I learn?

a) Awareness of the differences between Management skills and Leadership Skills
b) To understand the opportunities and challenges related to the Development of Leadership Skills
c) Be able to explain the key elements required to ensure Leadership engagement with QMS & SMS
d) Ability to focus on effective identification of root cause analysis
e) Awareness of Effective Communication Techniques

The program covers all the following areas in detail and includes a recommended program of videos which you can watch to support your learning process.

The communication and assertiveness course look’s at the meaning of communication recognizing that the communication process is in fact a dynamic process and considers effective processes of engagement.

To consider in detail what makes a good Communicator the principles for Co Operative Communication as well as non-verbal communication.

Recognizing the benefit of developing assertive behaviour skills the course covers the assertive behaviour learning process as well as using assertive techniques to deal with conflict.

Content


- Meaning of Communication
- Communication is a Dynamic Process
- What makes a good communicator?
- Principles for Co Operative Communication
- The Role of Non Verbal Communication
- Assertive Behaviour Learning Process
- Developing Assertiveness Step by Step
- Using Assertive Techniques to Deal with Conflict

Learning Objectives

You will learn how to familiarize with effective communication strategies, how to provide for Practical activities to explore the various techniques used in effective management and how to consider methodologies to ensure full engagement with QMS, SMS and awareness of optimized root cause analysis organization element.

About this course

Course type: Presentation without voice over
Duration equivalent to half-day classroom training
Category: Executive & Management Training
Price: 52.00 EUR

MULTIPLE COURSES/USERS DISCOUNTS

2 to 4 courses/delegates - 10%
5 to 9 courses/delegates - 15%
10 to 24 courses/delegates - 20%
25 to 49 courses/delegates - 30%
> 50 courses/delegates - 40%

For multiple courses/users discount please contact us at online@sassofia.com