Airline Emergency Response Training and Simulation Program

SofemaOnline (SOL)  considers primary factors related to the effectiveness of Emergency Response Training Programs.

Training is essential for all levels of staff who are required to engage with the Emergency across a range of disciplines and activities

Training Staff for emergencies is a challenge for many organisations as there is no immediate benefit following the training, simply it is an insurance against exposure to an incident, accident, or unforeseen event and Staff who are not involved in Emergency Response Systems on a daily basis will need to have appropriate training related to their roles and responsibilities.

 

Note – without such competence building training it is unlikely that staff will be able to fully rise to the challenge of the occasion and ensure the most professional response and thus to protect the good name of the organisation.

Scenario-Based Training – Essentially there are 2 types of Scenario-Based Training: 

• Tabletop Exercise – where there is a basic activity to enable the checking of process, check sheets & contact sheets
•  Full Simulation - with external stakeholders to test multiple elements of the ERP

What Training is appropriate for the different roles within the Organisation?

1/ Generic Crises Management Training

To be able to effectively engage with the various processes which are triggered during the declared Emergency. Covering all aspects of the process by which the organisation engages with the emergency – and returning to normal ops on completion.

2/ Training for Emergency Response Leadership Team

To provide the support and guidance to move your team from normal operations to dealing full-on with a developing crisis, ensuring all required business elements are performed in accordance with appropriate checklists. Critical tasks include all aspects of communication and ensuring the team is able to effectively function in Crises.

3/ Managing the Crisis Management Centre Operations – Training for the Director / Controller

For the duration of the crises, the Crises Management Centre (CMC) serves a critical role with the need to ensure all aspects of the Emergency Response are fully managed throughout the duration of the crises. Training is essential for the Director's role to ensure that all aspects of the emergency are effectively addressed in a timely manner and all records are maintained throughout the emergency.

Training to Manage Crisis Communications Management

Being able to effectively deal with the media is of critical importance and an essential part of maintaining public confidence in the organisation.

It is essential that the Communications Manager has the necessary competence and confidence to be able to fully represent the organisation both related to Social Media and News Media.  Training should Including the drafting of media releases, timeline management, and internal communications.

Customer Facing & Call Centre Staff Training

It is important for all call center staff to have a detailed understanding of their responsibilities as front line staff, essentially to focus on the need to sympathetically manage all calls and to manage all necessary contact recording and data management.

Humanitarian & Family Assistance Training

This training considers all actions necessary to control and manage a Humanitarian Centre including all additional elements including admin & comms data management & security

To access additional support documents please visit SAS download area - https://sassofia.com/download-area/#airline-ops-emergency-response-program

Next Steps

Sofema Aviation Services provides specific support related to ERP Training, Testing & Preparation of Process & Procedures – please see www.sassofia.com or email team@sassofia.com