Aviation Human Factors looks at Social Psychology Responsibility related to Motivation and Demotivation

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What is Motivation?

Motivation can be thought of as a basic human drive that arouses, directs, and sustains all human behaviour.

In general all “Human Behaviour” occurs following a related motivating requirement.

Motivated behaviour could be described as goal directed and purposeful. 

Expectation - Within the maintenance environment mechanics and certifying staff are expected to perform their tasks diligently within their expertise.

Reality - It is largely the specific motivation of the mentioned mechanics and certifying staff which will ultimately determine what they will actually do in any given situation. 

Therefore, we can say the following: 

Motivation reflects the difference between what someone can do and what they will do.

Attributes of a Motivated Person:

· High performance with the ability to deliver positive results consistently
· Has energy, enthusiasm and determination to succeed
· Displays a willingness to accept responsibility
· Has a willingness to accommodate change

Is Motivation Positive or Negative?

Whilst motivation is usually considered to be a positive force as it provides a stimulus to achieve a goal or objective it does not mean the outcome will be successful.

Motivation is VITAL to Aviation Maintenance and Safety

Safety First - Enthused with good intentions a mechanic may be motivated to complete a difficult task without having the required competence or for which they are not qualified. Clearly this is NOT Ok and our focus must always be on Safety & Compliance. 

Motivation can be influenced by many factors and all of the following are indicators of De-Motivation:

· Displays an Indifference to the job
· Has a reduced regard for safety whilst working
· High absenteeism
· Shares an exaggerated concern regarding difficulties encountered while working
· Typically involved in disputes and grievances
· Presents a distanced lack of co-operation in dealing with problems or difficulties
· Displays an unjustified resistance to change

Job Security provides a positive motivating effect just as a lack of Job Security can be demotivating.

Take Away Notes

· Care should be taken - NOT to associate a de-motivated person as a bad worker as this could be due to other reasons including Stress
· Beware the potential for wrongful motivation for doing work fast by ignoring safety
· Be concerned by the use of Financial Rewards

o   Financial Rewards: Can lead to De-motivation? TRUE
o   Financial Rewards: Can lead to Motivation? NOT TRUE

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