Aviation Human Factors looks at Social Psychology Responsibility related to Motivation and Demotivation
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What is Motivation?
Motivation can be thought of as a basic human drive that arouses, directs, and sustains all human behaviour.
In general, all “Human Behaviour” occurs following a related motivating requirement.
Motivated behaviour could be described as goal-directed and purposeful.
Expectation - Within the maintenance environment, mechanics and certifying staff are expected to perform their tasks diligently within their expertise.
Reality - It is largely the specific motivation of the mentioned mechanics and certifying staff, which will ultimately determine what they will actually do in any given situation.
Therefore, we can say the following:
Motivation reflects the difference between what someone can do and what they will do.
Attributes of a Motivated Person:
· High performance with the ability to deliver positive results consistently
· Has energy, enthusiasm and determination to succeed
· Displays a willingness to accept responsibility
· Has a willingness to accommodate change
Is Motivation Positive or Negative?
Whilst motivation is usually considered to be a positive force as it provides a stimulus to achieve a goal or objective, it does not mean the outcome will be successful.
Motivation is VITAL to Aviation Maintenance and Safety
Safety First - Enthused with good intentions, a mechanic may be motivated to complete a difficult task without having the required competence or for which they are not qualified. Clearly, this is not okay, and our focus must always be on Safety & Compliance.
Motivation can be influenced by many factors, and all of the following are indicators of demotivation:
· Displays an Indifference to the job
· Has a reduced regard for safety whilst working
· High absenteeism
· Shares an exaggerated concern regarding difficulties encountered while working
· Typically involved in disputes and grievances
· Presents a distanced lack of co-operation in dealing with problems or difficulties
· Displays an unjustified resistance to change
Job Security provides a positive motivating effect, just as a lack of Job Security can be demotivating.
Take Away Notes
· Care should be taken—not to associate a de-motivated person as a bad worker, as this could be due to other reasons, including Stress
· Beware the potential for wrongful motivation for doing work fast by ignoring safety
· Be concerned by the use of Financial Rewards
o Financial Rewards: Can lead to demotivation? TRUE
o Financial Rewards: Can lead to motivation? NOT TRUE
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