Roles and Responsibilities related to Aviation Risk Communication
Sofema Online (SOL) www.sofemaonline.com considers the key factors involved in the process of Aviation Risk Communication
Introduction
Related to your Safety System:
» Do you know who are your organisation primary stakeholders?
» How are you going to deliver and measure the effectiveness of your communication process?
» What communication tools will you use?
Communication-related to the risks faced by the organisation must happen throughout the risk management process.
Effective Communication means not only sharing safety information amongst your peer group but also flowing throughout the organisation, including “up” to the leadership team and “down” to the frontline staff.
All employees should feel comfortable expressing concern regarding safety matters without any fear of retribution from supervisors. (Embracing a “just culture” serves to encourage better and more open communication.)
Any lapses or errors should be identified and embraced to enable a learning opportunity.
Summary - When we talk about communication
» We are talking about a 2-way process
» Moreover, the communication activity must be evident between all stakeholders in the risk management process.
Risk is Subjective!
An effective risk management process relies on a shared understanding regarding both risk perception and risk communication.
The key to improved performance is building competence related to the review of hazards within the workplace, the analysis of the risk and the development of effective mitigation processes.
Attributes of an Effective Safety Communication Process
» Provide employees with a clear understanding regarding personal safety responsibilities related to specific roles within the organisation.
» Clearly identify the specific types of safety-related actions, attitudes, and behaviours that could potentially be either beneficial or harmful related to risk management
» The leadership team should both enable and encourage reporting into the system.
Benefits of Effective Communication
» Provides the opportunity to identify and document more risks
» To improve our understanding of the exposure to a given risk
» Gain confidence in the Risk Management Process
» To gain support related to the need and rationale for Mitigation
Communication Tools
The effectiveness of the Safety Management System requires the collection of data which in turn facilities the identification of hazards throughout the organisations business process. Methods of communication-related to understanding exposure may include:
» Facilitated workshops or focus groups
» Surveys to identify both opportunities & disconnects
» Interviews and other one-on-one discussions
» Regular status and feedback reports
» Safety System Newsletters
» Targeted Emails.
Next Steps
Sofema offers EASA Compliant Organizational Development through Risk-Based Auditing & Measurement of Effectiveness as a 2 Days training program available as a classroom, either in-company or open or as a web-based instructor-led training course.
Please see www.sassofia.com or email team@sassofia.com
To view course details check here - https://sassofia.com/course/easa-compliant-organizational-development-through-risk-based-auditing-measurement-of-effectiveness-2-days/
