Sofema Online (SOL) www.sofemaonline.com considers best practices together with the biggest challenges concerning effective communication of organisational business change.

Introduction

Effective communication is a critical component of successful change management in the workplace. It is important to develop a clear communication plan which outlines the key messages, channels, and timing of your communication. The communication should be focused and aimed specifically at the target audience.

» Considerations Related to Building Trust in Sales with Improved Communication
» Building Trust in Business Relationships

Sofema Online (SOL) www.sofemaonline.com considers key aspects of building strong & effective communications with corporate and private customers.

Introduction

Sofema Online (SOL) www.sofemaonline.com considers the key factors involved in the process of Aviation Risk Communication

Introduction

Related to your Safety System:

       »  Do you know who are your organisation primary stakeholders?
       »  How are you going to deliver and measure the effectiveness of your communication process?
       »  What communication tools will you use?

Communication-related to the risks faced by the organisation must happen throughout the risk management process.
Effective Communication means not only sharing safety information amongst your peer group but also flowing throughout the organisation, including “up” to the leadership team and “down” to the frontline staff.
All employees should feel comfortable expressing concern regarding safety matters without any fear of retribution from supervisors. (Embracing a “just culture” serves to encourage better and more open communication.)

• Leadership Training For Aviation Professionals

• Aviation Soft Skills Training for Business Managers

Introduction by Sofema Online (SOL) www.sofemaonline.com

Communication is a Leadership Core Competency

Within a modern Aviation Maintenance Environment Communication is a “Core Competency”

In fact, being able to interact with our colleagues, supervisors, and subordinates is an essential part of an effective workplace.

SofemaOnline (SOL) www.sofemaonline.com considers stakeholder communication best practices.

Introduction

It should be noted that Commercial Airports worldwide are required to have an Airport Emergency Plan (AEP) in place which includes the capacity to set up and operate an Airport Crises Response function including setting up an Emergency Operations Centre.

Airlines should therefore understand that their role is to submit an airline emergency response plan (to the airport authority/operator) which integrates with (but is subordinate to) that of the airport’s equivalent plan (i.e. the AEP)

SofemaOnline looks at language-related issues and exposure-related specifically to the Aviation Maintenance environment

Introduction

Communication effectiveness and efficiency serve as an important pillar to maintain safety and aviation professionals have a responsibility to engage with a fully understandable communication process.

Communication enables people, processes, structure, and systems, to interact simultaneously and effectively. Communication skills not only include verbal behavior and effective use of the appropriate words but include the need to ensure appropriate tone of voice, body expression, as well as other gestures.

Within the Aviation Safety Management System it is necessary to develop effective methods of both Top Down & Bottom up Communication.

How to measure the current status of the communication effectiveness?

Consider a Communication Audit!

A communication audit is a thorough evaluation of the organization’s ability to deliver information to every level with the organisation.

Essential the communication audit looks at both the internal mechanisms as well as the external communications for example:

a) With Contract Organizations – Data Exchange Methods!
b) With Sub Contract Service Providers (Direct Oversight)
c) Delivering information to the Front Line
d) Dealing with the challenge of the Iceberg or Ignorance

We usually overestimate our ability to communicate and this can even be magnified when the communication is with people who we know well. Often because we believe we have a deeper level of understanding than is actually the case.

We should try to speak to people as individuals even when they are in groups. Do not allow yourself to be distracted and focus on delivering your message in a genuine way with both enthusiasm and energy.

Knowing the Subject Matter is Essential

You really do need to know the subject, this is a fundamental part of establishing rapport and respect with you audience (both of which are essential for effective communication).

Pay particular attention to your audience and strive to build the connection, adjust your message so that it resonates with the audience, focus on getting your message across without overdoing, seek questions as a way of ensuring the message is received.

SofemaOnline – www.sofemaonline.com  considers the role of Dynamic Communication

Communication is actually a very dynamic process going far beyond the words we say. Whilst Communication essentially encompasses both language and speech it includes also the ability to share our thoughts and experiences in a meaningful way using other ways and means, for example body language.

Another way to look at Communication is to accept that it is a broadband process which is essentially made up of many single band processes. Consider that the actual speech used as well as each different type of non-verbal aspect can be considered as single elements that together make up the broadband process of communication.

We are able even without realizing that it is taking place to process multiple modes of communication is an automatic, part of our problem is that we do not even need to hear all of what is being said before we have begun to formulate our response!