Sofema Online (SOL) www.sofemaonline.com considers the key qualities that are typically found in today’s aviation leaders, especially related to maintenance or operational challenges
Introduction
Leaders who can empower their teams, manage stress, and foster collaboration will be able to navigate operational challenges successfully. Leading teams effectively in high-pressure aviation environments, particularly during maintenance or operational challenges, requires specific strategies that ensure safety, efficiency, and team morale.
Sofema Online (SOL) www.sofemaonline.com takes a deep dive into the fundamentals of Root Cause within a Complex Environment.
Introduction
A complex problem typically involves multiple interdependent elements that interact unpredictably and dynamically.
Complex problems are distinguished by their various components, which are tightly interconnected. This might involve integrating aviation navigation, communication, and weather forecasting systems. (Changes in one area can have cascading effects throughout other areas, making it challenging to predict outcomes.)
Sofema Online (SOL) www.sofemaonline.com considers best practices together with the biggest challenges concerning effective communication of organisational business change.
Introduction
Effective communication is a critical component of successful change management in the workplace. It is important to develop a clear communication plan which outlines the key messages, channels, and timing of your communication. The communication should be focused and aimed specifically at the target audience.
Sofema Online (SOL) www.sofemaonline.com considers the key factors involved in the process of Aviation Risk Communication
Introduction
Related to your Safety System:
» Do you know who are your organisation primary stakeholders? » How are you going to deliver and measure the effectiveness of your communication process? » What communication tools will you use?
Communication-related to the risks faced by the organisation must happen throughout the risk management process. Effective Communication means not only sharing safety information amongst your peer group but also flowing throughout the organisation, including “up” to the leadership team and “down” to the frontline staff. All employees should feel comfortable expressing concern regarding safety matters without any fear of retribution from supervisors. (Embracing a “just culture” serves to encourage better and more open communication.)
SofemaOnline (SOL) www.sofemaonline.com considers stakeholder communication best practices.
Introduction
It should be noted that Commercial Airports worldwide are required to have an Airport Emergency Plan (AEP) in place which includes the capacity to set up and operate an Airport Crises Response function including setting up an Emergency Operations Centre.
Airlines should therefore understand that their role is to submit an airline emergency response plan (to the airport authority/operator) which integrates with (but is subordinate to) that of the airport’s equivalent plan (i.e. the AEP)
SofemaOnline looks at language-related issues and exposure-related specifically to the Aviation Maintenance environment.
Introduction
Communication effectiveness and efficiency serve as an important pillar to maintain safety, and aviation professionals have a responsibility to engage with a fully understandable communication process.
Communication enables people, processes, structures, and systems to interact simultaneously and effectively. Communication skills not only include verbal behavior and effective use of the appropriate words but also include the need to ensure appropriate tone of voice, body expression, as well as other gestures.
Within the Aviation Safety Management System, it is necessary to develop effective methods of both top-down & Bottom Communication.
How to measure the current status of communication effectiveness?
Consider a Communication Audit!
A communication audit is a thorough evaluation of the organization’s ability to deliver information to every level within the organisation.
Essential the communication audit looks at both the internal mechanisms as well as the external communications for example:
a) With Contract Organizations – Data Exchange Methods! b) With Sub Contract Service Providers (Direct Oversight) c) Delivering information to the Front Line d) Dealing with the challenge of the Iceberg or Ignorance
We usually overestimate our ability to communicate and this can even be magnified when the communication is with people who we know well. Often because we believe we have a deeper level of understanding than is the case.
We should try to speak to people as individuals even when they are in groups. Do not allow yourself to be distracted and focus on genuinely delivering your message with both enthusiasm and energy.
Knowing the Subject Matter is Essential
You really do need to know the subject, this is a fundamental part of establishing rapport and respect with your audience (both of which are essential for effective communication).
Pay particular attention to your audience and strive to build the connection, adjust your message so that it resonates with the audience, focus on getting your message across without overdoing it, and seek questions as a way of ensuring the message is received.
Communication is a very dynamic process going far beyond the words we say. Whilst Communication essentially encompasses both language and speech it includes also the ability to share our thoughts and experiences in a meaningful way using other ways and means, for example, body language.
Another way to look at Communication is to accept that it is a broadband process that is essentially made up of many single-band processes. Consider that the actual speech used as well as each different type of non-verbal aspect can be considered as single elements that together make up the broadband process of communication.
We are able even without realizing that it is taking place to process multiple modes of communication is automatic, part of our problem is that we do not even need to hear all of what is being said before we have begun to formulate our response!
