Safety Management System Introduction for Flight Crew & Cabin Crew

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Sofema Online (SOL) considers the key element related to understanding Safety Management for Flight & Cabin Crew.

Introduction – What is an SMS?

>> A safety management system (SMS) is defined as a systematic approach to managing safety, including the necessary

o Organizational structures,
o Accountabilities,
o Policies and procedures.

>> The Safety Management System should ensure a process that the organization has in place to collect, analyse and provide feedback to Flight & Cabin Crew members who have reported a hazard or an occurrence.

What are the objectives of SMS Training

To focus on the role that the individual Flight & Cabin crew members perform within the operator’s SMS and how their contributions fit in the bigger picture of safety management at the overarching organizational level.

>> Essentially the scope of SMS training must be appropriate to each individual’s roles and responsibilities within the operation.
>> Typical aspects will cover:

o SMS fundamentals and overview of the operator’s SMS;
o The operator’s safety policy;
o Hazard identification and reporting; and
o Safety communication.
o The operator’s SMS, its components, objectives and related procedures; and
o Duties and responsibilities of Flight & Cabin Crew within the operator’s SMS.

What is covered by the Operator's Safety Policy?

>> The concept of the organization’s safety culture
>> A Description of the Safety Policy & Its Objectives
>> Safety Reporting Procedures
>> Identify Policies and Procedures Supporting Safety Culture

o How does it relate to Flight & Cabin Crew Members’ duties and responsibilities as individuals in the organization
o How Just Culture identifies when individuals can be exempt from disciplinary action, including examples of acceptable and unacceptable behaviours.
o How it emphasizes the importance of a safety culture and its contribution to safety management

Additional Training Expectations

>> All Flight Deck & Cabin Crew Team Members should be aware of the following:

o Organizational safety roles and responsibilities related to safety;
o How individual attitudes and behaviours impact on safety;
o Safety policy and its objectives;
o Individual responsibility and involvement in relation to the safety policy;
o Safety reporting procedures,
o How to address deviations (e.g. errors versus violations);
o Policies and procedures in place for the protection of the information reported by crew members.

Concerning Hazard Identification & Reporting Team Members should be able to

>> Identify hazards and consequences, as applicable to Flight Operations safety and cabin operations;

o How to identify the different types of hazards that can be encountered (natural hazards, technical hazards, etc.) and describe the potential consequences of these hazards on operations.

>> Understand the operator’s reporting systems;
>> Appreciate the difference between Mandatory & Voluntary Reporting

Examples of General Hazards (applicable to both Flight & Cabin Crew)

>> Use of fire extinguishing or suppression agents;
>> Evacuation of crew and/or passengers;
>> Fire and smoke events, including those where the fires were extinguished;
>> Events requiring the emergency use of oxygen;
>> Anticipated emergency landing;
>> Significant safety and security-related events, including for example: bomb threats, hijacks or
>> Similar events, security breaches, stowaways, and severe turbulence;
>> Cabin crew incapacitation that renders him or her unable to perform critical safety duties;
>> Spillage, leakage or any event related to the transport of dangerous goods;
>> Carriage of dangerous goods in a manner that does not conform with the provisions of Annex 18 and the Technical Instructions; and
>> Any other occurrence that endangers or may endanger the operation of an aircraft, or which causes or may cause a danger to persons or property.

Communication on Safety Matters

To understand all the different means used by the operator to communicate safety-related information examples include the following:

>> safety policies and procedures;
>> newsletters;
>> bulletins; and
>> website;

To have awareness regarding any subsequent actions required by the flight or cabin crew as a result of a particular safety communication.

Next Steps

Sofema Aviation Services (SAS) and Sofema Online (SOL) provide Safety Management System Training as Classroom, Webinar & Online Training for additional Guidance please email [email protected]

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