The Importance of Managing Organisational Change in Aviation

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Sofema Online (SOL) considers the key aspects related to the need to manage organisational change.

Managing organisational change in aviation requires careful planning, communication, and involvement of employees and stakeholders. Safety, regulatory compliance, and competency aspects must also be considered when implementing any change.


In the aviation industry, managing organizational change is particularly important due to the constantly evolving landscape of the industry, driven by factors such as advances in technology, changes in regulations, and shifts in consumer demand. Managing change can be challenging due to the complexity of the industry, regulations, safety concerns, and the need for high competence levels.

Summary of Concerns

Managing organizational change in aviation is essential for companies to remain competitive and adapt to new market trends, Consider the following primary concern items.

The impact that the change will have on employees, ensures effective communication and provision of support as well as appropriate resources to employees.

>> Competence needs to be taken into consideration and can be ensured through various means such as providing training, conducting regular performance assessments, and ensuring that employees are skilled and trained.

>> Impact on operational procedures. Changes in operational procedures can have a significant impact on safety and efficiency.

o   It is important to ensure that any changes made are thoroughly tested and evaluated before being implemented.

Major Challenges

Some of the major challenges related to the management of organisational change in aviation are:

>> Employee resistance to changes in processes or technology leads to delays and inefficiencies. To overcome this challenge, it is crucial to communicate the benefits of the change and involve employees in the planning and implementation process.

>> The aviation industry is highly regulated; Therefore, it is essential to ensure that any change does not compromise safety and adheres to regulatory standards.

>> Implementing change in the aviation industry can be expensive due to the need for specialized technology, training, and certification. It is essential to ensure the correct evaluation of the cost implications of any change to ensure that it is within budget.

>> A high level of competence is considered the norm within aviation organisations, therefore, it is essential to ensure that employees are adequately trained and certified to handle any new processes or technology.

Guidance to manage organisational change in aviation:

The first step in managing organizational change is to identify the need for change. This can be done through various means such as analyzing industry trends, conducting surveys among employees and customers, and reviewing financial performance.

>> The need for change can arise from various factors such as declining revenue, changes in regulations, or the introduction of new technologies.

>> Develop a clear and concise plan for the change, including goals, timelines, and key stakeholders.

o   This plan should outline the specific objectives of the change, the resources required, the timeline, and the roles and responsibilities of those involved. The plan should also address how the change will impact employees, customers, and other stakeholders.

>> Communicate the change to employees and stakeholders, outlining the benefits, impact, and timeline for implementation.

o   Stakeholders and Employees should be informed about the reasons for the change, the expected outcomes, and how the change will impact them.

Note - It is important to address any concerns or questions that employees may have.

>> Involve employees and stakeholders in the planning and implementation process, providing them with training and support to adapt to the new processes or technology.

o   Providing training to employees is essential in ensuring that they are equipped to handle the changes. This can include training on new technologies, changes in regulations, and new operational procedures.

>> Monitor and evaluate the implementation of the change, including feedback from employees and stakeholders.

o   Achieved through various means such as performance metrics, customer feedback, and employee surveys.

o   Adjustments may need to be made to the change management plan based on the progress that is being made.

>> Address any challenges or concerns promptly, including safety concerns, cost implications, and competency levels.

Next Steps 

>> Sofema Online introduces a new series of courses focused on the development of Soft Skills in Aviation Leadership and Management Skills Development – see here for details of our Aviation Leadership Diploma: See here.

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