SofemaOnline considers the role of Six Sigma in Aircraft OPS & Maintenance

General Terms

Total Quality Management (TQM)

TQM is a comprehensive set of management practices and tools with the primary focus on meeting or exceeding customer requirements. The emphasis is on process measurement and controls that seek to involve all employees in process improvement.

ISO 9000

ISO 9000 is a set of standards intended to organize for producing high-quality goods.

Each company that is certified as ISO 9000 is required to ensure they remain compliant with a set of quality standards.

How to deliver Performance Audits?

One example concerns a process or concept which is known as Total Quality Management (TQM), if TQM is effectively embedded within the organisation it can play a significant role and serve as a driving force to improve performance.

As with all effective business processes it requires ownership and a timeline to deliver.

If the organisation system process is to be improved, then that system must be understood in terms of all key elements: