The Maintenance Control Centre (MCC) Visual Display Systems - Considerations

Review by Sofema Online (SOL) www.sofemaonline.com

General Introduction

The Maintenance Control Center (MCC) acts as an integrator of multiple elements bringing together key mission-critical oversight activities

The MCC may be co-located with the Operations Control Centre (OCC) or developed as a separate unit

It is usually expected that the operation control centre (OCC) is supported by the Maintenance Control Center (MCC) which not only controls aircraft maintenance activities, also provides interface & guidance for the outstations.

Communication Capability

Depending on the size of the operation the OCC may be linked to the ARINC and or SITA networks to send and receive various messages.

Communications with maintenance and engineering, customer service, and airport services are maintained to facilitate prompt contact with the appropriate personnel.

In some cases, the AOCC has communications systems connected to VHF, HF and Satcom radio links, air traffic control centres, and other relevant locations, allowing them to effectively gather and disseminate information instantaneously.

Note Regarding Teamwork Considerations - It is a fair statement that the strongest team effort is visible when there is co-location together with a shared sense of purpose.

A combined facility may incorporate any of the following business areas

» Ground Equipment Control,
» Flight Operations Control,
» Maintenance Control,
» Meteorology,
» Radio and Communications Control,
» Security Command Center

Typical Visualizations

The display system is able to multiple graphic contents to support the department functionality including the following :

» Online Internet streaming
» Multiple audio and video content
» Weather Status
» Short Term Maintenance Due Status
» Flight Tracker  

Note Regarding Configuration

It is usually not necessary for significant investment due to the need only for simple hardware together with a standard media player for video.

The maintenance controller can select the display criteria and information on display can be shared with service providers and contractors.

External & outstation users can also access the system by using mobile or web-based user interfaces, with approval and validation they can also update the status of information presented.

Maintenance Control Centre’s may focus on either strategic or tactical elements (or both)

» Strategic operations are concerned with medium- and short-term schedule planning.
»Tactical Planning focuses on the final stages of the planning task - live changes in response to defects & AOG’s The tactical operations typically operates on a 24 / 7 basis and often integrate with the Operational Control Centre.

Using KPI’s

Key Performance Indicators (KPI) have become a standard tool to rationalize a company’s performance. Within an operations environment, we can use KPI’s to track different metrics or operational performance

Examples of KPI include

» On-time performance
» Operational Status
» Delay reason & Status
» Real-time monitoring of operations KPIs besides the traditional KPI reporting.

Next Steps

Sofema Aviation Services (www.sassofia.com) and Sofema Online (www.sofemaonline.com) offer EASA Regulatory Compliant and Vocational Training across a range of Aviation Areas - please see our Websites or email Team@sassofia.com

Sofema Aviation Services provides a 3-day course to implement your own MCC - please see the following https://sassofia.com/course/developing-an-aviation-maintenance-control-centre-3-days/