Sofema Online (SOL) www.sofemaonline.com Considers best-practice behaviours to improve the effectiveness of your Aviation Quality System.

 Introduction: Let’s start by considering the composition of an EASA/GCAA compliant Quality System.

       »  The first comment to make is that there are actually 2 distinct elements as shown below:

           o   Quality Control - In just a few words this measures the organisation's ability to comply with the rules and deliver the production process in an effective way involving process procedures, management, competence, training, and effective culture and behavior.
           o   Quality Assurance - Again, in a nutshell, the QA process is intended to “ensure’ the effectiveness of the QC process by means of independent assessment (means the assessor is not part of the delivery of the product)

Process Review by Sofema Online (www.sofemaonline.com)

Introduction

When investigating problems we should all aim to understand the difference between addressing the symptoms of a problem versus understanding the contributing factors and finally understanding the Root Causes of a given situation or problem.

If we can look deeper and to address on the way all Root Causes as well as Contributing Factors, then we can consider how to fix the underlying disconnects in the system and processes so that that the problem hopefully goes away and does not re-occur.