Aviation Leadership and Management Skills Development - Embracing Cultural Transformation

Introduction - Why to Transform?

       » To improve employee engagement & belonging to the organization
       » To encourage employee investment into the long-term well-being & development of the organization.
       » Valued employees are typically more productive when they feel valued.

What is Cultural Transformation?

Essentially it is a process that can understand, measure, and move the company culture to a higher place based on this understanding of the organizational objectives related to cultural aspirations.

The Link between Customer and Employee Satisfaction?

Organizations who are able to focus on delivering strong customer service see direct links to the willingness of customers to return thus building loyalty.

There is also a direct correlation between employee satisfaction, quite simply the happier are the employees, then the happier our customers tend to be.

Employees will thrive in an environment where the organization is able to align its policies, commitments & processes so that match and reflect the values and beliefs of the employees.

If we are able to take positive steps to transform our organizational culture to achieve an improved level of employee fulfillment we will see a positive impact on our customer overall satisfaction.

Cultural Transformation - Leadership Team Actions

       » Consider the current organizational behaviors
       » What behaviors are currently having a negative impact on the employees' interaction with the organization?
       » What behaviors do we aspire to achieve in order to meet our best practice aspirations?
       » Compare the negative behaviors with the best practice behaviors?
       » Finally to consider which behaviors we should work to eliminate?

Note - this is not a single activity, in fact, it can be repeated multiple times as we continue to develop a positive culture within our organization.

Developing an Employee Positive Motivation

       » Understanding the positive outcomes following successful cultural transformation acts as an inspiration to the employees to engage with the process.
       » Employees are more likely to commit to a strong engagement when they understand the benefits both to the organization directly as well as to the employees in terms of their own work interaction.
       » A more inclusive environment will, in turn, increase employee satisfaction and happiness, with the benefit of employees seeing themselves as an asset.

Delivering Cultural Transformation

We should understand that to promote the effective cultural change we need to align our objective authorities and with the employee expectation of accountability and for the desired behaviors to become organizational norms.

Change agents need to have the necessary competency skill set to support the required changes.

The organization's leadership should address the potential need to implement a competency development program based on the existing understanding of existing skill levels.

All messages need to be communicated in a systematic way that is tailored to the employees at each level within the organization.

Next Steps

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