Time Constraints
This is a circular tour where people are time challenged which presents them from fixing the problem which will provide them with additional free time!
Many companies are caught in this catch-22 situation where whilst there are multiple disconnects, Often the organisation does not have enough “trained” people to perform the root cause analysis.
The Fire Brigade
People are often too busy fixing todays problems to address ongoing disconnects. Short term fixes are usually aimed at contributing factors without doing a root cause analysis. (Even if we add more people, with the intention to solve the situation the effort will usually not succeed since without training, additional resources are used ineffectively due to poor planning and scheduling.)
Reality Check
Whilst typically front-line staff may recognize a given problem, senior management often do not appreciate the dynamics of the same issue.
Often when senior management do understand the problem, they are pressured to deliver a quick fix to the situation.