Sofema Online (SOL) www.sofemaonline.com looks at the difference between Functional and Dysfunctional Conflict.

Introduction

Effective treatment of conflict in the workplace promotes harmony and helps to maintain an efficient business process. However, It is a reality that both functional and dysfunctional types of conflict may occur in any workplace.

The challenge is to deal with it in an effective way using an appropriate level of empathy and understanding (With genuine sincerity).

Understanding the Nature of Conflict (Functional & Dysfunctional Conflict)

Sofema Online (SOL) www.sofemaonline.com takes a look at the challenges HR face in the Conflict Zone as Part of our Aviation Leadership Development Program.

See here for details of our Aviation Leadership and Management Skills Development Diploma.

Introduction

To start by understanding the point where a disagreement becomes a conflict, moreover to consider that it is seldom necessary for a disagreement to require mediation. However, once the engagement moves to the personal (either by specific behaviour – rude or anti-social) or even borderline aggression it becomes time to act.