Sofema Online (SOL) www.sofemaonline.com looks at the basic steps to deliver conflict resolution in the workplace.

Introduction

Any conflict in the workplace (regardless of its source will not be without a certain degree of stress).

and whilst conflict will be inevitable from time to time, it is important to maintain a professional approach and to preserve a positive relationship.

It is essential that act at the earliest possible opportunity, swiftly and effectively dealing with the issue in the most appropriate way. Consider the following points:

Sofema Online (SOL) www.sofemaonline.com takes a look at the challenges HR face in the Conflict Zone as Part of our Aviation Leadership Development Program.

See here for details of our Aviation Leadership and Management Skills Development Diploma.

Introduction

To start by understanding the point where a disagreement becomes a conflict, moreover to consider that it is seldom necessary for a disagreement to require mediation. However, once the engagement moves to the personal (either by specific behaviour – rude or anti-social) or even borderline aggression it becomes time to act.