Sofema Online (SOL) www.sofemaonline.com considers the importance of setting the correct pricing
Introduction
Developing both a credible price structure together with an efficient pricing strategy is an important aspect of business success.
» How are the products arranged to show their value
» How to direct customers to a profitable choice
» How to Upsell
» The Effect of using Price Anchors
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Sofema Online (SOL) www.sofemaonline.com considers the different roles of SB,s & AD,s
Airworthiness Directives
Airworthiness Directives (ADs) are legally enforceable rules issued by the Regulatory Authority of the Type Certificate Holder, (TCH) Supplemental Type Certificate Holder (STCH) or Original Equipment Manufacturer (OEM) (may also be issued by other Regulatory Authorities).
Answer – All of the 13,000 Aviation Professionals have enrolled in SofemaOnline (SOL) www.sofemaonline.com EASA & FAA Online Regulatory Compliant Training Platform as registered users.
Introducing SofemaOnline
Welcome to SofemaOnline! The №1 destination for online regulatory compliant and vocational training courses in the aviation industry. (We will be glad to welcome you on board!)
Sofema Online looks at best practice Meeting Facilitation
Introduction
Well facilitated meetings are far more productive than meetings that carry on in a relatively uncontrolled manner.
It is should be clear that people will more motivated and engage more willingly in group dialogue when they can see a clear connection to what’s in it for them.
Understand that the role of a facilitator is not to be an expert rather to create an environment where people can freely engage with the meeting objectives.
Process Review by Sofema Online (www.sofemaonline.com)
Introduction
When investigating problems we should all aim to understand the difference between addressing the symptoms of a problem versus understanding the contributing factors and finally understanding the Root Causes of a given situation or problem.
If we can look deeper and to address on the way all Root Causes as well as Contributing Factors, then we can consider how to fix the underlying disconnects in the system and processes so that that the problem hopefully goes away and does not re-occur.
Sofema Online considers the role of Process Failure Mode and Effects Analysis (PFMEA) in Aviation System Root Cause Analysis.
Introduction
Human and System errors can have quite significant negative outcomes. Process Failure Mode and Effects Analysis (PFMEA) looks at each process step to identify risks and possible errors from many different sources.
The sources most often considered are:
Steve Bentley CEO of Sofema Group (www.sassofia.com www.sofemaonline.com www.aets-sofema.com) considers the common errors that people make when considering Aviation Errors
Lack of Detail of Appreciation Related to the initial assessment of the Event, Issue or Problem
Spending time to analyze the initial problem so that we understand “What” has happened as well as “How” it happened. It is important to perform this analysis before moving onto Root Cause Analysis.
This will not only determine the nature of the problem but will also identify exactly where the problem exists within the system, to understand when it exists. So, it is important to recognize that a well defined Problem Statement drives the entire Root Cause Analysis effort.
SofemaOnline considers the role of Six Sigma in Aircraft OPS & Maintenance
General Terms
Total Quality Management (TQM)
TQM is a comprehensive set of management practices and tools with the primary focus on meeting or exceeding customer requirements. The emphasis is on process measurement and controls that seek to involve all employees in process improvement.
ISO 9000
ISO 9000 is a set of standards intended to organize for producing high-quality goods.
Each company that is certified as ISO 9000 is required to ensure they remain compliant with a set of quality standards.
SofemaOnline (www.sofemaonline.com) considers criteria related to EASA Part 147 Examiner Competencies
Basic Training - Knowledge Examiners
Specialty Knowledge - Knowledge examiners should meet the same criteria as the theoretical instructor of the concerned modules (i.e. examiner for module 11 meets the criteria of instructor module 11)
Pedagogical Skills - completion of a “Train the examiner course” and
Assessment performed and documented by the Training Organisation’s Examination’s Manager (if himself appropriately qualified as knowledge examiner and in accordance with an MTOE procedure).
SofemaOnline (www.sofemaonline.com) looks at the challenges which an auditor faces when searching for non-conformities.
Introduction
Compliance Auditing is typically charged with meeting the challenge of ensuring that the organisation always remains fully compliant with both internal and external obligations.
Aviation is a complex environment and the challenge of staying fully aligned with the EASA regulations at all levels requires a proactive approach to maintaining a full understanding of all the applicable regulatory obligations.
As the technical complexity of aircraft have developed over the last 100 years the nature of interaction with people associated with the maintenance of aircraft began to matter more & more and in fact today human factors is relevant in just about every aspect and element of the maintenance system.
The use of the term "human factors" in the context of aviation maintenance engineering is relatively new. In fact EASA only started mandating Compulsory HF training from 2005.
Several Landmark aircraft accidents, for example Aloha aircraft in the USA in 1988 and British Airways BAC 1-11 windscreen accident in the UK in June 1990 showed that there was an unacceptable level of exposure to the potential of Maintenance Human Factors MHF.
Presentation Introduction – The Aviation Quality & Safety Management Symposium - Holiday Inn Sofia Bulgaria – Tues May 14th & Wed May 15th 2019
If you are engaged in Aviation Quality & Safety Management this is your one "must attend" event of the year.
Presentation by Adam Sider
Adam has held multiple key positions such as, OCC manager, Director – Quality Assurance and Director – Flight Operations Center
In addition he played a significant role in establishing and setting up flight dispatch and OCCs for international and local airlines operating over 1600 flights a month, in addition to providing full mentorship programs.
With this extended experience, I have achieved expert working knowledge within flight dispatch, safety & quality, DGR and training.
Presentation Introduction – The Aviation Quality & Safety Management Symposium - Holiday Inn Sofia Bulgaria – Tues May 14th & Wed May 15th 2019
Florin Necula is Accountable Manager of RAS Tech an EASA 145 based at Otopeni Airport Bucharest will be presenting on the subject of dealing with the challenges related to Developing an Aviation Safety Culture
If you are engaged in Aviation Quality & Safety Management this is your one "must attend" event of the year.
Here is your opportunity to engage with a professional who has decades of experience and is able to rise to the challenge of any Airport Security issue and to share an understanding regarding best practice solutions.
Presentation Introduction – Aviation Quality & Safety Management t Symposium - Holiday Inn Sofia Bulgaria – Tues May 14th & Wed May 15th 2019
If you are engaged in Aviation Quality & Safety Management this is your one "must attend" event of the year.
Introduction
Within the European Environment the Role of Quality Assurance and Quality Control is quite specific and for QA the keywords are “Compliance” and “Independence” for QC the keywords are Maintaining “Production Quality to a Standard”.
Sofema Aviation Services www.sassofia.com considers the steps necessary to deliver an effective Organisational Aviation Safety Management System (SMS)
For Any Organizational Project to be successful it must have ownership, an agreed timeline and sufficient resources to accomplish.
The Importance of Manpower Commitment
Note 1 – How does the organisation ensure there is sufficient manpower – what is the mechanism to assess – who is responsible and how does the Accountable Manager know he has this correct.
Note 2 – How does the AM ensure sufficient financial commitment to the delivery of a successful SMS – how is this represented and measured?
The Top 13 Techniques, Attitudes and Behaviours which may be adopted by effective Trainers – Presented by Sofema Aviation Services www.sassofia.com
1. How to Attract Attention
Being Able to Engage with the students and maintaining interest and attention is very important, this requires familiarity with adult learning behaviours.
2. Keeping Attention
Engaging with a range of techniques which focuses on maintaining the interest of the delegate is important – how to achieve?
3. Avoid Unrelated Theory
Keeping attention means also keeping interest and staying on message is a positive way to ensure this.
How to deliver Performance Audits?
One example concerns a process or concept which is known as Total Quality Management (TQM), if TQM is effectively embedded within the organisation it can play a significant role and serve as a driving force to improve performance.
As with all effective business processes it requires ownership and a timeline to deliver.
If the organisation system process is to be improved, then that system must be understood in terms of all key elements:
Introduction
It is considered that errors and violations together form the unreliable part of our human performance. Moreover, that 70-90 percent of current aviation incidents & accidents are due to in some part to “human factors”.
Errors and violations contribute to accidents both directly and by making the consequences of other problems more serious. An accident typically involves several contributing factors, some usually being quite visible and others possibly latent in nature.
Introduction
Why people break rules, particularly if the outcome can be negative and even dangerous? What is it that makes a worker break the rules or commit a violation?
A great deal of research has been undertaken during the last 25 years with the focus looking at the view of errors in different way.
Rather than Human error being considered the ultimate cause of system failure, it is important to understand the context in which the error was committed. (For example, was it deliberate or related to Pressure, Fatigue, Stress or any of the other “Dirty Dozen”?)
Violations – Personal or Organizationally Optimizing?
To reduce exposure to violations and errors, a broad range of organisational interventions may be required.
About SofemaOnline.com
SofemaOnline.com (SOL) is the dedicated online platform facilitated by Sofema Aviation Services, offering high-quality training solutions for regulatory compliance. This platform is tailored to provide industry professionals an outstanding learning experience, ensuring they stay informed about the most recent regulatory updates and best practices in the aviation industry.
