Recent blog posts

SofemaOnline (SOL) considers techniques how to engage in resolving a conflict the different strategies to be considered as part of developing our negotiating skills.

Introduction - Do we Embrace or Fear Conflict?

It is a normal human reaction for many people to stay away or in extreme cases to fear conflict.

It is also normal that we want everyone who engages with us to be satisfied. In fact, a degree of conflict is a healthy part of any discourse.

Conflict means that people are actively negotiating their expectations with the other party.

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Sofema Online (SOL) considers the challenge of performing a QA audit of an SMS system


SMS is a business system just like any other, so as part of our Compliance Auditing obligations we will be looking at the following elements as suitable for our auditing activities.

1. Management
2. Documentation
3. Competence
4. Training

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» Choose Between 10 License or 25 License Corporate Freedom Pass
» Unlimited Aviation Regulatory Training for your Workforce

Sofema Online (SOL) is pleased to introduce a managed and cost-effective solution to your organisations regulatory and competence building training

Introduction to Sofema Corporate Freedom Pass

We are pleased to support your understanding of the Corporate Freedom Pass and answer any questions you may have, please see attached information and feel free to email at any time with questions or comments.

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Sofema Online (SOL) considers key aspects related to Aircraft redelivery Negotiations


The differing objectives of both operators and lessors can often result in the return condition of the aircraft coming under particular scrutiny on redelivery.

Over thirty percent of the additional end of lease costs is typically related to engines, which are not only extremely valuable also carry potentially significant liability (In some cases generating costs well in excess of 500,000 USD)

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Introduction by Sofema Aviation Services (SAS) – SAS EASA Compliant Aviation Quality Audit Training Programs have more than 30 Years of relevant commercial aviation experience sitting behind our courses. This level of experience enables us to offer the most practical and immersive training experience.

See Course Details here

Introduction to our 5 Day EASA compliant course specifically developed for building competence related to Aviation Quality Assurance Senior and Lead Auditors.

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Sofema Online (SOL) considers the fundamental elements related to an EASA compliant Quality Assurance (Compliance System)


Consider the following role definitions and responsibilities :

» First that the Accountable Manager is responsible for the Quality System which includes both elements of Quality Control and Quality Assurance;

» Second The Quality Assurance Manager (Compliance Manager CM) is responsible for the auditing of all Compliance related elements of the organization system.

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Sofema Aviation Services is pleased to present our Privileged Training Partner Program which we believe not only provides outstanding value but which is unrivalled for the benefits on offer

See here for full details

 » Discounted EASA Regulatory Compliant Training
 » EASA Part 21, Part 145 & Part M Regulatory Training with Special Discount Program

What Does Sofema Offer?

Introducing a discount program that is available daily (not a special offer) and supports our clients whether individuals or companies to build knowledge and competence in the workplace using our Cost-Effective Programs.

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Sofema Online (SOL) takes a deep dive into how the two business areas of Quality & Safety relate to each other.


There are many misconceptions and misunderstandings regarding aviation Safety Management Systems (SMS) and Quality Management Systems (QMS) (Also Known as Compliance Management – CM)

The following is intended hopefully to clear up this misunderstanding regarding QMS and SMS – together they offer many common methods and techniques, but provide different outcomes and objectives:

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Posted by on in Regulatory

At Sofema Online (SOL) we know this fact for sure

      » Sofema delegates benefit from taking SOL Courses – because they tell us!
      » Since Jan 2020 over 15,000 people have enrolled for Sofema Online Regulatory & vocational training courses

Sofema Online Status

2019 was a Real Turning Point for Sofema Aviation Services! It was the year where we achieved 25,000 satisfied customers.

With more than 550 Classroom & 220 Online Courses with, we are confident we can meet and usually exceed your expectations in a professional & cost-effective way. 

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Sofema Online (SOL) considers best practices related to key negotiating Tactics.

Negotiation – Process or Event?

In fact, the negotiation should be considered as a process rather than an event, in turn, this highlights the importance of building relationships as a key driver to successful negotiations.

» Poor Negotiators will try to control the conversation attempting to sell their position to the other side.
» Good Negotiators will listen intently to understand red flags and develop appropriate responses.

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SofemaOnline (SOL) considers the different strategies to be considered as part of developing our negotiating skills.


Always start with a strong understanding concerning the type of negotiation you are facing. In reality, every negotiation is about finding & distributing value. Every effort should be made to keep negotiations friendly and constructive.  

Having a good understanding regarding the value expectations of each side together with an awareness of what is available – both from a tangible and intangible point of view. (It is seldom that negotiation is limited to the visible options, there is always the possibility for creative strategies)

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Steve Bentley CEO of Sofema Aviation Services (SAS) explains the role of the training material presented by SAS & SOL (Sofema Online) and considers the obligations of the receiving organisation 


Sofema Aviation Services was founded back in 2008 – currently, we provide over 550 Classroom & Webinar Courses and over 220 Online courses through our sister site

Since the beginning of Jan 2020, we have had over 17500 enrollments in our regulatory training.

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SofemaOnline (SOL) considers best practices related to the Technical Library OPS.

Access Control

The Main Library Operates as a secure and controlled business area – Satellite Libraries are controlled by the business area appropriate to Library Location.

Persons authorized to access the main library are

» All Library Staff
» Quality Assurance Personnel

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SofemaOnline (SOL) considers the key processes for the management of the Aviation Technical Library.

Introduction – Aircraft Technical Library      

The Aircraft Technical Library provides for an established managed facility to control and deliver technical information throughout the business.

The Technical Librarian ensures that all publications and libraries required for the operation of the airline or Aircraft Maintenance Facility are and remain current.

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SofemaOnline (SOL) considers best practice related to the provision of an effective Maintenance Repair Organisation (MRO) / Continuing Airworthiness Management Organisation (CAMO) Aircraft Technical Library.


Strong Management of Technical documentation is an imperative for a well-run organisation. The effective administration of technical documentation and management of related aviation publications should never be overlooked and can adversely affect smooth-running and operational effectiveness if not managed to a high level.

The management of technical manuals and documents which are related to the establishment & maintenance of the aircraft, as well as to support the continued demonstration of organisation compliance with regulatory requirements is of critical importance to the success of the organisation.

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SofemaOnline Considers ICAW in relationship to Aircraft Maintenance Organisation (AMO) and Continuing Airworthiness Maintenance Organisation (CAMO) Technical Libraries

Introduction - Instructions for continuing airworthiness (ICAW)

For an aircraft or aeronautical product, means

» Written instructions, as in force from time to time that specifies requirements, procedures and standards for the continuing airworthiness of the aircraft or aeronautical product;

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SofemaOnline (SOL) considers the importance and role of the Aircraft Technical Library Manager.

The Manager / Head of Library Services typically reports to the Base Maintenance (BM) or Continuing Airworthiness Management Organisation (CAMO Manager), with the task of managing the day-to-day operations of all functional areas of the Technical Library Department as well as providing oversight and direction to those activities concerned with obligations of the library including issuing monthly reports and updated publications.

» Assigns work, provides instructions, procedures and guidance for employees assigned to Technical Publications.
» Is responsible for managing local recruitment within the business area and performing direct and indirect

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Review by Sofema Online (SOL)

General Introduction

The Maintenance Control Center (MCC) acts as an integrator of multiple elements bringing together key mission-critical oversight activities

The MCC may be co-located with the Operations Control Centre (OCC) or developed as a separate unit

It is usually expected that the operation control centre (OCC) is supported by the Maintenance Control Center (MCC) which not only controls aircraft maintenance activities, also provides interface & guidance for the outstations.

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Sofema Online (SOL) considers the key features required for a Maintenance Software to support the functionality of an effective MCC

Introduction – Considering Key Features of Maintenance Management Software?

The MRO software should be seen as a resource that is demonstrably providing a competitive advantage.

» Scheduling Maintenance. One of the most basic and most important maintenance management features is the maintenance schedule. ...
» Monitor & Manage Work Order. ...
» Maintenance Logs. ...
» Maintenance Work Checklist. ...
» Proactive Maintenance. ...
» Inventory Tracking. ...
» Reports & Analytics.

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SofemaOnline (SOL) considers best practices related to the management of Recurrent Defects within the Maintenance Control Centre

Introduction - How To Ensure That Outcomes Of Repeated Defect Analysis Provide Meaningful Results

Maximization of fleet availability depends in part on having the ability to identify potential repeating defects on either individual or fleet aircraft and to expedite the necessary maintenance action.

» Being able to identify such repeating defects is dependent on a number of  variables

o   Has the defect been correctly recorded into the reliability system?

o   Can we rely on Engineering to ensure that outcomes of repeated defect analysis provide meaningful results?

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